Customer Success Manager

Position: Customer Success Manager - Payments

Join to apply for the Customer Success Manager - Payments role at Everflow - Partner Marketing Platform
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The Company

Everflow is a SaaS Partner Marketing platform for managing and scaling revenue from affiliates, partnerships, and marketing channels. Founded in 2016, we are based in Oakland, Montreal, and Amsterdam with a distributed team across the NAM and EMEA regions. We’re a bootstrapped company with over $27M ARR and 1,000+ customers, including Mutual of Omaha, Class Pass, and Tapjoy.

We Are Accepting Applications From Candidates that Reside In The Following Areas

• Florida:
  Tampa, Miami, or Orlando
• New York: NYC
• Canada:
  Montreal, QC

About

The Role

Customer Success Manager - Payments is responsible for full life cycle management of clients, including support, onboarding, and success. The role also involves defining and improving processes for scale and assisting with our Managed Payments services.

What You’ll Do

• Act as a front‑line account manager from a relationship and technical perspective
• Develop expertise with new products and features and evangelize them with clients
• Provide client feedback to internal teams
• Help onboard new clients, including training
• Identify growth opportunities with customers and implement solutions to achieve revenue expansion goals
• Define and improve current processes
• Create and maintain the Everflow Pay helpdesk, webinars, or other documentation
• Assist clients in setting up Managed Payments services and execute on customers’ payment cycles
• Leverage different payments solutions (Everflow Pay, Tipalti, Veem) to collect funds into wallets and send payments to payees in a timely manner

Qualifications

• Good product sense and a willingness to learn
• Experience with payment processing is a bonus
• Strong analytical background and grasp of internet technologies
• 3+ years minimum of digital advertising experience
• Familiarity with project management and customer success tools
• Sales and/or Business Development experience preferred (but not required)
• BA/BS in a relevant field
• High proficiency in English

Compensation

• Base Salary: $65,000 - $70,000
• Bonus Potential: 25% of Base Salary

Perks Include

• Employer‑Covered Medical, Dental and Vision Insurance
• Unlimited PTO
• 401(k) (no matching at this time)
• Paid parental leave
• Startup‑like environment without constant rush to raise funds
• Collaborative team and culture
• Education, gym, and equipment stipend

Join Our Exceptional Team

Dive into a role where respect, ownership, and mindfulness define our culture. As a valued team member you’ll enjoy the freedom to innovate and excel, supported by the tools and equipment you need to succeed. Embrace unlimited PTO, a healthy work/life balance, continuous growth, and an inclusive community that celebrates diversity and fun. Ready for a truly rewarding challenge? We’re excited to meet you.

Seniority

Level

Mid‑Senior level

Employment Type

Full‑time

Job Function

Other

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