Associate Clinical Systems Analyst

* Provides basic support for designated clinical applications systems. Augments and assists with the design, development, implementation of enhancements to existing systems.
* Participates in the pre-implementation tasks, as assigned, such as system design, testing and training in order to gain a thorough knowledge of the technology-enabled workflows and the application features and functions.
* Responsible for the collection of data from multiple sources to assist team with implementations, optimizations, testing, and system upgrades.
* Provides day-to-day application support, completes service tickets, and participates in on call rotation.
* Assists with troubleshooting issues with members of other teams or business units.
* Assists with communication to assigned group regarding new features/functionality, new workflows, training system availability and downtime procedures.
* Assists end user with system related issues, oversee dictionary database structure set up and maintenance as necessary for clinical information systems being used.
* Assists in meeting scheduling and preparation.
* Completes workflow documentation.
* Adheres to Service Level Agreements for incident management.
* Adheres to UHealth IT standards.
* Adheres to University and unit-level policies and procedures and safeguards University assets.

Department Specific Functions:

As an Associate Clinical Analyst you will report to the Senior Manager/Manager and will be responsible for:
* Assisting the team with implementing, building, upgrading, and modifying the application
* Assisting application team members with optimizing the application’s configuration, function, and access
* Assisting the team with day-to-day application support and resolving application issues

As an Associate Clinical Analyst you will:
* Serves as primary workflow support onsite contact for application end users
* Assist with the design, development, implementation, and maintenance of the specified applications
* Assist with all phases of testing including integrated testing, user acceptance testing, technical dress rehearsal, and document workflow design
* Perform basic analysis of new releases and determine how they will impact workflow
* Perform daily onsite rounding and assist with identifying issues and the work to resolve them
* Assist with providing day-to-day application support, evaluating and resolving service tickets, responding to telephone inquiries, implementing requested application changes, and retrieving requested data in a timely manner
* Assist with the communication and coordination of clinical system functionalities with the Epic EMR systems teams and Operational staff, including downtime procedure configuration, support, and functionality
* Collaborate with trainers on application changes and new features to develop documentation and training strategies
* Participate in on-call rotations and support
* Maintain regular communication with team members and participate in weekly project team meetings
* Review the status of projects and issues on an ongoing basis with leadership
* Become knowledgeable about UHealth’s policies, procedures, and business operations
*** This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.
***** CORE QUALIFICATIONS**:
*** Any relevant education, certifications and/or work experience may be considered.
**** Associates Degree in relevant field , Bachelor’s preferred* , preferably in healthcare or healthcare-related organization
* Previous operational, project management, and organizational skills preferred
* Excellent interpersonal, oral and written communication skills.
* Proficiency in Microsoft Office Suite programs, Excel (pivot tables), Visio, Project, PowerPoint, Word.
* Knowledge of state-of-the art technology.
* Experience with major systems development and implementation.
* Demonstrated knowledge of project management and control.
* Ability to communicate ideas and provide solutions.
* Ability to effectively work with people in other departments and/or outside of the enterprise.
* Ability and willingness to learn new software and systems
*…