Customer Onboarding Coordinator

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Nadapayments is building the ultimate platform for credit card surcharging — from taking payments at the point of sale and online, to sending out payment links and creating payment plans, our unified payments acceptance solution is designed to save businesses money while streamlining their payments processes.

Processing over 1 billion a year in payments, our customers reduce their credit card processing fees by 85%, which amounts to mid five figures a year. This significant cost reduction has contributed to our exponential growth, with more businesses choosing Nadapayments as their preferred payments solution provider.

Founded in 2019, Nadapayments powers small and medium‑sized businesses in America and enables billions of dollars in payments each year. Over the years, our platform has expanded its offerings and improved its technology, positioning us as a leader in the payment processing industry. Our dedication to innovation and exceptional customer service has been recognized by both our clients and industry experts.

Nadapayments continues to grow at an increasingly large scale, more than doubling its revenue run rate in the first half of 2025. As we maintain this momentum, our team is committed to building a solid foundation for future growth, investing in talent and technology to ensure we continue delivering top‑notch solutions for our clients.

We’re seeking a Customer Onboarding Coordinator to own the end‑to‑end onboarding experience for our merchant customers. You’ll be the friendly face (and expert guide) helping businesses get up and running with Nadapayments seamlessly—from application review to live payments.

• Own the onboarding journey
  :
  Review applications, set up accounts, and ensure every business launches successfully.
• Ship & configure payment terminals
  :
  Handle software setup, testing, and timely delivery of devices.
• Empower customers through training
  :
  Lead live sessions, create guides/videos, and simplify complex tech.
• Collaborate cross‑functionally
  :
  Partner with Sales, Support, and Tech teams to troubleshoot and optimize processes.
• Drive merchant success
  :
  Monitor progress, identify improvements, and convert new users into Nadapayments advocates.

• Natural communicator who excels at guiding people through new processes.
• Detail‑oriented multitasker who juggles projects without missing a beat.
• Simplifier at heart
  —you turn complex info into simple, actionable steps.
• Thrives in fast‑paced, collaborative environments where no two days are the same.
• Customer‑obsessed
  —you care about making users feel confident from day one.

• Experience in onboarding, customer success, or operations (fintech/SaaS a plus).
• Familiarity with payment terminals, gateways, or CRM tools.
• Experience creating training materials or instructional videos.
• Technical aptitude and eagerness to master new systems.

• Dynamic environment with growth opportunities and career advancement.
• Competitive salary + comprehensive benefits package.
• Unlimited PTO for work‑life balance.
• Fully covered Health, Dental & Vision insurance.
• Supportive team culture focused on mutual success and exceptional customer service.