Director of People & Culture

About Big Brothers Big Sisters (BBBS) of Miami

BBBS of Miami is an award-winning, innovative organization that ignites the potential within each child and advocates for them to explore the endless possibilities of what they can accomplish.

All youth achieve their full potential.

Create and support one-to-one mentoring relationships that ignite the power and promise of youth.

Since 1958, BBBS of Miami has been South Florida’s premier mentoring organization, preparing future leaders in the community by matching youth (Littles) with committed adult mentors (Bigs). These relationships empower Littles to become productive members of the community.

Chief Operating Officer

BBBSM seeks an accomplished and approachable leader to advance its people strategy and organizational culture by strengthening and evolving existing policies, systems, and practices. Reporting to the COO, the Director of People and Culture serves as the organization’s internal authority on human resources, providing strategic guidance and hands‑on leadership across all HR functions. This role requires strong judgment, the ability to maintain neutral boundaries, emotional intelligence, and the ability to effectively support and train a diverse workforce spanning creative, operational, managerial, and support roles.

Working in close partnership with leaders and staff across the organization, the Director of People and Culture oversees the full employee lifecycle, including People Operations, Talent Acquisition, Onboarding, Training, Performance Management, Culture, and Employee Experience. The role is responsible for designing, implementing, and continuously improving the frameworks, policies, and tools that enable BBBSM to attract, develop, engage, and retain exceptional talent.

The Director of People and Culture will be responsible for the following and any other projects as assigned by their supervisor.

• Lead organization‑wide recruitment and talent strategy to attract, assess, and retain a high‑performing, diverse workforce.
• Partner with hiring managers to execute the full employee lifecycle, including job design, recruiting, interviewing, selection, compensation alignment, onboarding, and separations.
• Design, implement, and continuously improve structured recruitment tools, including competency frameworks, scorecards, and structured interview processes.
• Forecast hiring needs in partnership with leadership to ensure workforce capacity aligns with organizational goals and program growth.
• Strengthen onboarding systems to ensure new staff are fully integrated into BBBSM culture and equipped for success.
• Build manager capacity for effective coaching, feedback, and talent development through training and clear performance expectations.
• Establish systems to track retention, professional development, training outcomes, and recruitment effectiveness; report insights and recommendations to senior leadership.

• Champion and advance BBBSM’s organizational culture, mission, and values through intentional people practices and leadership partnership.
• Serve as the primary lead for employee relations, including onboarding, offboarding, performance management, conflict resolution, and sensitive employee matters.
• Design, implement, and manage performance management systems, including Individual Development Plans, Performance Improvement Plans, KPIs, transparent evaluation processes, and actionable feedback.
• Develop and maintain personnel policies and practices that support consistency, equity, and accountability across the organization.
• Create and lead organization‑wide engagement initiatives, including staff recognition, all staff sessions, and culture‑building programs.
• Develop and execute training program and ensure alignment between training programs, operational needs, and departmental goals.

• Oversee compensation and benefits administration in partnership with external providers, ensuring compliance with legal, grant, and national BBBS requirements.
• Manage HR systems, workflows, and documentation…