Manager, HR Process Excellence

Lennar is one of the nation's leading homebuilders, dedicated to making an impact and creating an extraordinary experience for their Homeowners, Communities, and Associates by building quality homes and providing exceptional customer service, giving back to the communities in which we work and live in, and fostering a culture of opportunity and growth for our Associates throughout their career. Lennar has been recognized as a Fortune 500® company and consistently ranked among the top homebuilders in the United States.

A Career that Empowers You to Build Your Future

Reporting to the Director, HR Process Excellence, the Manager, HR Process Excellence is focused on learning the HR mission end to end and provide ways to change for the better. This role will support aligned COEs and analyze aspects of the COEs processes and operations and will provide analysis of the current operating environment and identify areas for improvement. The Manager, HR Process Excellence will build, re-engineer, and improve processes across functional dependencies.

This is a critical role that will lead, inspect, and design long-term solutions for the organization.

Your Responsibilities on the Team

• Establishes and monitors key performance indicators for all processes, identifies trends, root causes, and forecasts to ensure operations are on track to obtaining goals.
• Analyzes data from various sources (internal systems, feedback from key stakeholders, and customers and proposes remedial action based on findings.
• Drives improvement and enforcement initiatives via smart workflows to secure operations excellence of HR processes, including tech (e.g. automation) and non-tech (e.g. training) solutions.
• Guides discussions and workshops with stakeholders to refine the definition of success and identify current frustration.
• Elicits business requirements using combined methods of interviews, document analysis, workshops, and workflow analysis to express the desired outcomes.
• Plans and delivers smart work streams using project management methodology to ensure intended outcomes are achieved.
• Develops and delivers multi-mode communications that convey a clear understanding to different audiences.
  
  Keeps audiences informed in a concise and professional manner.
• Regularly performs quality audits to ensure processes are running as designed, and to further continuous improvement.
• Researches, analyzes, and prepares quarterly reports on HR trends, new HR project suggestions and current program goals and progress.
• Serves as a coach and mentor for other positions in the department.
• Additional duties as assigned.

Your Toolbox

• Bachelor’s degree in Business Management, Industrial Engineering, Quality Management, or another related field.
• 6+ years of experience within process improvement development, implementation, and execution.
• Successfully led end-to-end process improvement projects, from identifying improvement opportunities, implementing solutions, and measuring results.
• Proven ability to coordinate and lead cross functional work groups.
• Experience working with ambiguous data from different sources to identify trends, discover root causes, and justify improvement opportunities. Seeks to resolve ambiguity and make progress; seeks guidance on how to adapt to changes; responds with composure and effectiveness.
• Experience influencing stakeholders across levels in dynamic organizations on long-term solutions.
• Advanced proficiency in written verbal English.
• Knowledge of Lean Six Sigma methodologies preferred.
• Ability to use process mapping tools (e.g. Visio, Lucid, Miro) preferred.
• Experience with HRMS and HR Case Management Software (Workday & Service Now HRSD, preferred)
• Strong proficiency with Microsoft Office Suite
• Demonstrated ability to communicate effectively with internal and external stakeholders.
• Results-orientated and takes ownership of tasks through completion.
• Ability to work independently and collaboratively to accomplish assignments with minimal supervision.
• Strong written and verbal communication skills.

Physical & Office/Site Presence Requirements:

This is primarily a sedentary office position which…