Room Attendant

From our dazzling location in the heart of Miami, we offers both our staff and our guests a hip, cutting-edge experience in the world of hotels as theater. We have an exciting job opportunity to join our Housekeeping team as a Room Attendant at Hyde Midtown, Miami.

Job Purpose:

Under the general guidance of the Housekeeping Manager, assist in ensuring the highest standard of cleanliness of the guest rooms and associated areas to a clean, neat and well maintained. Ensure all of our guests receive high quality, personalized service, an Engaging, Dynamic Guest Experience.

Duties & Functions:

• Clean and service bedrooms, bathrooms and associated areas to the standard of cleanliness required by the hotel
• Re-sheet all rooms daily with clean linen, ensuring creases are removed, dust all furniture, fully clean bathrooms, replenish all guest supplies and stationary, vacuum all rooms thoroughly
• Record all serviced rooms on worksheet, report and record any rooms that cannot be serviced
• Ensure that all VIP gifts are replenished daily
• Dispose of all rubbish and dirty linen safely and correctly
• Ensure that all equipment is maintained in a serviceable condition and report faults immediately
• Create and maintain a personal respectful rapport with all guests, deal with their requirements and inquiries
• Handle guest complaints promptly and with thorough follow up, referring to others when necessary
• Follow key signing procedures and take responsibility for assigned keys
• Hand in all lost property immediately and follow hotel lost and found procedure
• Assist in stock and special cleaning projects as required
• All guest property is handled in an efficient and correct manner
• Report any damage to bedding, curtains, blinds and soft furnishings to the Floor Supervisor/Manager
• Report any room that does not require service, “Do Not Disturb” or double locked to Floor Supervisor/Manager
• Report any shortage of linen, supplies or equipment to the Floor Supervisor/Manager
• Comply with Health and Safety hazards and report these at once
• Assist fellow employees to perform similar or related jobs as and when necessary
• Any other reasonable duties as assigned by the supervisor or manager
• We recognize we are in the hospitality industry and that may require us to provide lateral service. We will on occasion call for each individual in the team to on a routine basis perform various related tasks as needed in the spirit of providing exceptional guest service

ADDITIONAL RESPONSIBILITIES

• Communicate effectively, both verbally and in writing, to provide clear direction to the venue teams.
• Communicate with employees using a positive and clear speaking voice, listen to and understand requests, respond with appropriate actions and provide accurate information.
• Remain calm and alert, especially during emergency situations and/or heavy restaurant activity, serving as a role model for team and other employees. Interact with other department personnel and venue staff as needed.
• Make decisions and take actions based on previous experience and good judgment, sometimes revising procedures to accommodate unusual situations.

To be aware of and ensure constant compliance with all necessary operational policies including:

• Health and Safety
• Food Hygiene
• Maintenance
• Emergency Procedures

SUPPORTIVE FUNCTIONS

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.

• Attend mandatory meetings including divisional meetings, staff meetings, etc.
• Participate in community events and ensure corporate social responsibility goals of the company are met.
• Keep work area clean and organized.
• Complete other duties as assigned by the Department Head.
• Demonstrate positive leadership characteristics, which inspire Team Members to meet and exceed standards.
• Ensure compliance with the company’s policies and procedures.

OTHER DUTIES

• Assimilate into the company’s culture through understanding, supporting and participating in all the company elements. Demonstrate…