Membership Concierge

"I joined as a server on the catering staff. Thanks to Hyatt's training and support, I now oversee a brilliant team that helps brings events to life."

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing excellent service and meaningful experiences.

Andaz Miami Beach is now recruiting a Membership Concierge to join our team. An art-deco building and architectural landmark is home to the newest luxury lifestyle hotel located in the heart of Mid-beach. The property boasts 287 guestrooms including 64 breathtaking suites and the ONLY Ocean-view arrival experience in Miami Beach. The design features elements of texture, art, and pops of color that create a unique and captivating experience.

Each suite is designed with floor-to-ceiling windows, most with deep-soaking tubs, and cozy reading nooks. Guests can also enjoy private outdoor terraces with stunning views of the Atlantic and the Miami skyline. Unmatched amenities include a full-service spa, a well-equipped fitness center, a destination dining experience by José Andrés, two pools, and a Beach Club catering to the who’s who of Miami.

Spanning 25,000 square feet of innovative indoor and outdoor event space, Andaz Miami Beach will become a landing spot for guests and locals seeking celebratory gatherings that embrace the city's culture of music, art, and fashion.

• Serve as a primary point of contact of members, delivering elevated, personalized service at every touch point.
• Anticipate members preferences, and proactively respond to needs and requests.
• Assist with member onboarding, orientations, and ongoing engagement initiatives.
• Maintain a strong on-floor presence to foster connection, loyalty, and community.
• Support membership applications, renewals, upgrades, an inquires with accuracy and discretion.
• Maintain up to date member profiles, preferences, and interactions in the membership database.
• Handle member communications via phone, email, and in person in a professional and timely manner.
• Assist with billing questions, account updates, and general administrative support.
• Support member events, activations, and exclusive experiences, including check-in, hosting, and follow up.
• Collaborate with internal teams to ensure seamless execution of member programming.
• Capture member feedback and insights to enhance offerings and experiences.
• Partner closely with other departments to deliver cohesive member journey
• Uphold all brand standards, service values, and confidentiality expectations
• Act as a brand ambassador, representing the culture, values, and lifestyle of the club at all times.
• We recognize we are in the hospitality industry and that may require us to provide lateral service.

We will on occasion call for each individual in the team to on a routine basis perform various related tasks as needed in the spirit of providing exceptional guest service.

• Minimum 1-2 years of experience in hospitality, luxury retail, private clubs, or member-based environments.
• Strong attention to detail with the ability to multitask in a fast-paced, high-touch environment.
• Proficiency with CRM systems and Microsoft Office, comfort with technology and data entry.
• Comfortable working in a fast-paced, evolving environment with shifting member needs.
• Ability to maintain discretion, confidentiality, and professionalism in all interactions.
• Strong problem-solving skills with the ability to anticipate needs and act proactively.
• A proactive, collaborative mindset with a passion for hospitality and member engagement.
• Ability to address members’ concerns promptly to maintain satisfaction.
• All team members must maintain…