Reservations & Revenue Manager

The Double Tree by Hilton Miami Airport Convention Center is seeking an experienced Reservations & Revenue Manager to join our team. This position is 100% on-site, no remote work.

The Double Tree by Hilton Hotel Miami Airport Convention Center is conveniently situated just south of Miami International Airport off the Dolphin Expressway adjacent to the Blue Lagoon Business District. The hotel features 334 guestrooms, onsite dining, fitness room, outdoor pool, business center, complimentary High-Speed Internet Access, 24,000 square feet of retail space, 20,000 Square feet of Hotel Meeting and Function Space.

The hotel is adjacent to the Miami Airport Convention Center with 152,000 square feet of meeting, event and exhibit space.

This position will be an exempt position paying $65,000.00 - $75,000.00 per year paid bi-weekly and will report to the Director of Sales and Corporate Director of Revenue Management.

The ideal Revenue & Reservations Manager will have strong analytical skills, experience with revenue management systems, and a deep understanding of the hospitality industry. As a key member of the revenue management team, you will be responsible for developing and executing pricing strategies, managing inventory, and analyzing market trends to drive profitability and growth.

The ideal candidate will have great analytical skills, have a passion to grow in the revenue field and have knowledge of PEP, GRO, R& I, & ONQ system.

As the Revenue & Reservations Manager, you will supply critical analysis on the effect of short-range decisions affecting occupancy, average rate and rooms profit goals within the current 53-week period. Analysis of city events and activities and to project the effect of opportunities they create. Monitor competitive analysis.

• Attend daily DT by Hilton Business Review meetings with the DOS
• Daily review and implementation of room accommodation and rate inventory controls Includes weekly implementation of roll-in controls
• Ensure group inventory and cut-off dates are managed according to demand
• Implement all blackout dates and review monthly to adjust
• Work with Front Office to ensure that sellout strategies are in place, and systems are balanced daily
• Ensure PMS & General Ledger are balanced daily as it relates to past actuals

• Review end of month rooms statistics reports including FMS, Monthly Rev Management Reports, STAR, HILSMART, Key Hotel Marketing Reports, Report of Operations, and provide critical analysis on performance vs. forecasts and results of implemented strategies
• Conduct displacement analysis of group business, as needed, to determine impact potential business will have on RevPAR
• Review all tentative and definite group bookings, to ensure that they support implemented strategies
• Complete weekly booking pace reports and analysis on pace, recommending strategy changes when needed
• Analyze past and present trends and make recommendations for future strategies

• Prepare all Weekly, Monthly, Rolling Forecasts and Annual Budget

• Review all competitive shops on a consistent basis (at least once per week) and identify selling strategies and market trends
• Review Demand calendars, convention calendars and city event calendars to keep abreast of all demand generators
• Maintain historical data on events and performance on any promotions during these demand-generating events

• At least 4 years of progressive hotel sales experience or a 4 year college degree and at least 2 year of related experience or a 2year college degree and 3 or more years of related experience.
• Must be able to effectively communicate both verbally and written with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and…