Business Process Optimization Intern, Norwegian Cruise Lines

Full Time | Miami, FL | Posted: 02/27/2026

Norwegian Cruise Line (NCL) is a leading global cruise brand known for its innovative "Freestyle Cruising" concept, which offers guests greater flexibility and freedom in dining, entertainment, and onboard experiences. With a modern fleet sailing to destinations worldwide, NCL is recognized for its commitment to guest satisfaction, exceptional service, and cutting‑edge ship design.

We are seeking a proactive and analytical Business Process Optimization Intern to support high‑impact initiatives within the Hotel Operations team. This intern will contribute to strategic projects such as Project North Star, Virtual Butler, the Digitalization of Stateroom Directories, AI‑driven Demand Planning, and more. The ideal candidate will assist in streamlining workflows, preparing executive‑level materials, and providing operational insights to enhance guest experience and drive efficiency across NCL’s future vessel class, New Era.

• Current undergraduate or graduate student in Business, Hospitality, Operations, or a related field is a plus.
• Strong analytical, organizational, and communication skills.
• Ability to manage multiple priorities and work independently.
• Passion for hospitality, innovation, and process improvement.

Client Name: Norwegian Cruise Lines

Host Company Homepage:

Duration of training period: 12 months

Start Date: August

Final date to receive applications: August

Compensation: $23/hour

Location: Miami, FL

Contact Person: Ted Nilervall

Contact E-mail: SACCTrainee

(Use the "Apply for this Job" box below).

Applicants will be reviewed on a rolling basis and can be offered the position before the Final date to receive applications.