Housekeeping Manager - Miami, FL

Job Description

ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps.

Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post.

Full-Time in Miami, FL - Housekeeping - $55k - $60k
About Sentral

Sentral is a network of communities redefining the way people live. Sentral's mission is to be the leading residential hospitality operator through superior performance, enhanced experience, and a network of connected communities. We take the convenience, connection, and comfort of home to new heights-we call it Home+. Our one-of-a-kind communities offer unrivaled locations, innovative tech-enabled services, and premium amenities to enhance everyday life.

Sentral lets you live life on your own terms in the heart of the world's best cities:
Atlanta, Austin, Chicago, Denver, Los Angeles, Miami, Nashville, Oakland, Philadelphia, Pittsburgh, Portland, San Francisco, San Jose, Santa Monica, Scottsdale, and Seattle, with more coming soon.

Our core values reflect our commitment to our employees, as we are service first in our actions, value thinking like an owner, and continuously strive to make one another better. We strongly believe in continuous personal improvement, career growth and diversity in our workforce. With ongoing learning & development offerings, leadership coaching and mentorship programs, we foster an empowered environment rooted in empathy and growth.

Our team members are curious explorers who never stop learning and who strive for great outcomes.

Position Overview and Responsibilities

At Sentral, we are building a team of people-first focused individuals who thrive on going above and beyond. Ideal candidates will exemplify a can-do attitude, a growth mindset, and an entrepreneurial drive. Successful candidates will be proactive, solution-oriented, and have strong ownership of their work. The Housekeeping Manager leads and manages the third-party housekeeping and laundry relationships to ensure the Sentral cleanliness and service standards are met for every guest and resident.

This role is responsible for ensuring the cleanliness and high standards of homesharing, hoteling and residential apartments. This person trains housekeeping teams utilizing the latest technology and ensures impeccable levels of cleanliness and upkeep. This person will help implement inventory, service levels, quality-control audits, cost controls and ensure expenses are carefully managed.

This is an in-person position located on-site of the property.

What You'll Do:

Uphold Sentral's standards, best practices, policies and procedures, and value of excellence in customer service
Manage the third-party vendor relationship for laundry and housekeeping; will manage internal Sentral team if there is one
Ensure housekeeping team is always attentive, friendly, helpful, and courteous to all guests, managers, and fellow co-workers
Develop service standards and procedures for the community/company, including scorecards and ways to measure quality control and service-level
Ensure that all Housekeeping associates have been thoroughly trained and are consistently following service standards and procedures
Administer scorecards and performance evaluations and conduct daily stand-up
Ensure all Housekeeping associates have been trained to use mobile smartphone applications and all systems needed to complete a job (Breezeway, Entrata, Guesty, Dash, etc.)
Provide daily cleaning assignments to housekeeping team
Inspect cleanliness and ensures standards are met, perform quality control inspections of units and building
Effectively communicate with the Hospitality Experience Manager to update the room status and any delays that will affect guests or residents when necessary
Assist with laundry coordination, including pick-up/delivery schedule and instruction of housekeeping team as needed
Maintain, track, and organize housekeeping consumable supplies, cleaning kits, linens, and other inventory, including restocking of soaps, shampoos and various kitchen and apartment items
Implement and work directly with Director of Property Operations on cost controls and expense management related to housekeeping and inventory
Determine storage areas for inventory and set-up if not already established
Work with Hospitality Experience Manager to ensure gifts/amenities for guests and residents are stocked and ready for each check-in
Work directly with Director of Building Services and/or Director of Property Operations for residential cleans and communication
Perform difficult staffing duties, including dealing with understaffing, resolving disputes, and assistance in…