Night Auditor

Guest Experience Overnight Host

Here at EAST Miami, we don't do ordinary things. We thrive on the different and the exciting, and yes perhaps a little quirky and without doubt, fun.

With a dynamic culture and an open door for your feedback, you're not just filling a role - you're owning it. We provide the training and the freedom for you to flourish, with leaders who support and encourage you. The difference is you. Everyday is a fresh page in our collective story.

Ready to join us at EAST Miami?

EAST isn't here for those who follow the crowd, but for the curious, the creative, and the sustainability-minded, seeking fresh alternatives to live, work, dine, and play. Welcome to EAST, a different take on hospitality in tune with changing mindsets.

This role supports the Guest Experience team to create authentic and memorable experiences for our guests that distinguish us from other hotels. We prioritise our guests in every aspect of their journey with us. Those who are passionate about meeting new people, making a spontaneous impression, and think out of the box will enjoy this role.

• Organizes
  , confirms, processes, and conducts all guest check-ins/check-outs, room reservations, requests, changes, and cancellations.
• Greets guests immediately with a friendly and sincere welcome. Uses a positive and clear speaking voice, listens to and understands requests, responds with appropriate actions and provides accurate information such as outlet hours and local attractions.
• Runs and reviews daily reports/logs.
• Responsible for all aspects of the night audit process such as, but not limited to: credit card and cash consolidation, actioning credit limit report, settling all hotel house accounts, audit all restaurant and bar receipts, reviewing open folios and settling, and reviewing adjustment report to ensure proper adjustments have been made.
• Handle all guest complaints and inquiries in a courteous and efficient manner.

The Non-Negotiables (Must-Haves):

• Minimum 1-year relevant experience at a comparable quality property.
• Able to work weekends and holidays.
• Strong interpersonal and communication skills, outgoing and people oriented. Excellent command of both written and spoken English.

The Cherries on Top (Nice-to-Haves):

• Used HMS, HotSOS, REX systems in the past.
• Knowledge of the local area, roadways, and services.
• Speaks more than one language.

Skills are teachable, but your spirit is what truly sets you apart. If you feel a connection with what we stand for, we’re eager to meet you.

• Adaptable Thinkers
  :
  You're not just open to change; you thrive on it. The dynamic nature of our environment energizes you.
• Feedback Enthusiasts
  :
  You value open communication and’re not afraid to give or receive feedback to help us all grow together.
• Passionate Pioneers
  :
  You bring more than skills; you bring energy and zeal to make a difference every day, connecting with a team that does the same.

• Dine at our team Canteen and save on meals!
• Enjoy COMPLIMENTARY room nights at all of our hotels.
• Benefit from comprehensive medical, dental, vision benefits, along with annual medical check-ups.
• Enjoy discounts at our restaurants and bars.
• Speak up & put your own ideas into action. Think differently!
• Discounted transportation passes and parking nearby.
• Enjoy an annual paid Fun Leave, a day dedicated to having a blast!