Front Office Supervisor

Overview

Summary At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing excellent service and meaningful experiences.

Organization Andaz Miami Beach

Front Office Supervisor may perform all front desk duties including check-ins, checkouts, reservations, guest phone messages and special requests. This position requires diplomatic skills and the ability to deal with people from different cultures and backgrounds. This position will assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and Andaz brand standards, whilst meeting employee, guest and owner expectations.

• Organizes, directs, and monitors daily activities of Front Desk Hosts.
• Ability to complete all of the duties and responsibilities of the Front Desk Associate.
• Ensures efficient, friendly, and professional guest registration, checkout, and telephone service; supervise Front Desk Agents to ensure that established procedures are followed.
• Establishes procedures, prepares and coordinates schedules, and expedites workflow.
• Assists with hiring, training, motivating, and rewarding front desk agents and resolve any issues that occur on the job.
• Reviews current day’s expected arrivals and checks all VIP and special request reservations to ensure that they are pre-registered, blocked properly, and other departments are notified of room assignments.
• Reviews the daily room availability and informs all appropriate team members.
• Reviews status of departures on a daily basis; relays all pertinent information to front desk agents and other appropriate staff.
• Performs front desk agent responsibilities as needed to process guests expediently including but not limited to checking guest into hotel, responding to guest questions, resolving guest problems/complaints, answering telephone, making guest reservations, and checking guests out of hotel.
• Ensures that guests’ needs are fulfilled and their stay is as pleasurable as possible; assists with dining, entertainment, or transportation reservations as needed.
• Assists front desk agents with resolution of guest problems/complaints as needed.
• Possesses and maintains thorough knowledge of hotel services, facilities, policies, and room rates and area’s attractions.
• Respond to customer complaints and special requests with corrective action.
• Maintain clear and efficient communication and coordination with the housekeeping and other departments of the hotel.
• Conducts or ensures all Training and Evaluations are completed as required by Hyatt
• Complete various additional tasks and assignments as needed.

• A minimum of a Diploma in Hospitality/ Tourism Management or a relevant field;
• 2 years or more of progressive Hotel Rooms Management experience
• Ability to speak a second Language fluently will be considered an asset.
• Excellent proficiency with Microsoft Suite applications;
• Refined verbal and written communication skills;
• Physically agile, ability to stand or walk for long periods of time;
• Excellent time management and organizational skills;
• Excellent problem solving skills.
• Well-groomed, professional appearance
• Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds
• Full flexibility, including the ability to work weekends and holidays and a varied schedule
• A true desire to understand and anticipate the needs of others in a fast paced environment
• Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, strong developer and trainer and effective in providing exceptional customer service.

• Free room nights, Discounted and Friends & Family Room Rates
• Medical, Dental, and Vision Insurance with only a 30-day waiting period!
• 401K with company match
• Free Parking
• Generous Paid Time Off
• Paid Family Bonding Time and Adoption Assistance
• Tuition Reimbursement
• Employee Stock Purchase Plan
• Discounts at various retailers –Apple, AT&T, Verizon, Headspace and many more

Andaz team members work in an environment that demands exceptional performance…