Night Auditor

SUMMARY

The Night Auditor is responsible for reconciling all hotel cashier transactions, reviewing, and organizing, management reports on a timely basis, and reviewing billings and city ledger transactions Also is responsible for effectively communicating reports to all levels of management and fulfilling all guest service-related duties.

• Understand and operate all functions of front desk activities.
• Complete postings of all charges to guest folios.
• Reconcile revenues with PMS revenue reports.
• Generate and prepare the manager's daily report for the Management Review.
• Process guest check-ins : confirm reservations, assign rooms, and issue room keys.
• Process hotel room postings invoices, transactions, room charges, refunds, etc.
• Maintain all records of room allowances and credits.
• Process all check-outs and resolve disputed charges.
• Answer all telephone calls promptly and courteously.
• Follow established key control and guest security requirements.
• Prepare various daily activity reports including Food and beverage sales charge reports; and other income-producing department reports including closing reports as instructed by the finance department.
• Coordinate guests' requests with other hotel departments.
• Work on special projects as assigned.
• Provide information regarding availability and rates for members and guests.
• Monitor room status information. Know room locations, types of rooms available, and room rates.
• Report unusual occurrences or requests to Security and Management.
• Familiar with all safety and emergency procedures and accident prevention policies.
• Maintain the cleanliness and neatness of the front desk and lobby areas.
• Perform other appropriate tasks assigned by the Overnight Manager.
• Process EOD turnover in the PMS system.
• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
• Comply with Gale Miami Hotel & Residences S.O. Ps to encourage safe and efficient hotel operations.
• Maximize efforts towards productivity, identify problem areas, and assist in implementing solutions.
• Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner.
• Be able to reconcile the following:
  • Spa sales charge reports as instructed by the finance department. Collecting the Spa receipts daily per MOP
  • Valet nightly sales reports
  • Reconcile revenues with PMS revenue reports (including open folios and house accounts)
  • Completion of “Check Out with Balances Folios” to ensure that all balances are at Zero.
  • Completion of Credit Limit Balances to ensure all Credit Card Approvals are up to Date.
  • Attend all hotel-required meetings and trainings.
  • Perform other duties as requested by management.

• Proven experience minimum 2 years as a Night Auditor or in a similar role, preferably in the hospitality industry.
• Experience with accounting and facilities management software.
• Proficiency in Microsoft Office.
• Advanced math and bookkeeping skills.
• Excellent verbal communication and customer service skills.
• Ability to lift / carry up to 50 pounds of weight occasionally, and / or up to 10 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.
• Ability to stand for up to (8) hours without assistance.
• Always maintain a warm and friendly demeanor.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Maintain regular attendance required by scheduling, which will vary according to the needs of the hotel.
• Must be effective in handling problems, including anticipating, preventing, identifying, and solving problems as necessary.
• Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
• Must be able to cross-train in other hotel-related areas.
• Must be able to maintain confidentiality of information.
• Must be able to show initiative, including anticipating guest or operational needs.

• High School degree, GED or Equivalent.
• Bachelor’s degree in hospitality and tourism (preferred)

• Excellent…