Director of Banquets

Overview

Description

This hotel is owned and operated by an independent franchisee, Fontainebleau Development. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

The Director of Event Services (Banquets) manages and leads event service staff and acts as a liaison between Banquets/Catering, Event Planning, Sales, and the customer to ensure consistent, high-level service throughout the property events. He/she promotes consistency by executing events based on catering/event service/food and beverage Standard Operating Procedures. The Director of Events Services is responsible for achieving guest and associate satisfaction and for assisting in managing the financial performance of the department.

In addition, the Director of Event Services recognizes opportunities to up-sell and suggest enhancements to create outstanding events.

• Manage Banquet staff;
  Bartenders, Captains, Event Concierge (Red Coat), Housemen, and Servers.
• Lead execution of activities to support the resort banquet strategy.
• Work with direct reports and Event Managers to review scheduled events and event complexity to avoid potential service challenges and failures.
• Ensure the property is apprised of all groups that will impact property operations.
• Ensure meeting space and corresponding heart of the house areas are cleaned and maintained.
• Ensure furniture and equipment are maintained and inventory levels are kept in accordance with hotel guidelines.
• Work with the culinary team to ensure compliance with food handling and sanitation standards.
• Oversee turned opportunities’ function space and group room blocks.
• Maintain inventories to maximize customer satisfaction and revenue opportunities.
• Review property-specific event operations annually and make appropriate adjustments.
• Consult with customers to determine objectives and requirements for events such as meetings, conferences, and conventions.
• Work directly with high-profile and high-revenue groups to ensure an excellent customer experience for all customers.
• Attend and participate in all pertinent meetings (e.g., Daily Stand Up, BEO, Pre-Cons, Staff, Forecast, and Department).
• Conduct monthly department meetings.
• Manage customer budgets to maximize revenue and meet customer needs.
• Responsible for recruiting, hiring, and conducting associate performance evaluations.
• Responsible for scheduling, payroll, and labor cost management.
• Ensure that all Banquet staff are in accordance with Resort accounting policies.
• Perform any other reasonable request as required by management.

Must be able to work in a fast-paced environment. Must be physically fit to lift, pull, and push items up to 50 pounds. Also requires standing/walking/reaching and bending throughout the shift.

Minimum of 5 years of progressive management experience in a luxury hotel operation. Knowledge of CI-TY, Excel, Word, and Micros systems. Great leadership and communication skills. Effective at listening to, understanding, and clarifying the concerns and issues raised by associates and guests. Ability to handle a multitude of tasks in an intense, ever-changing environment. Possesses outstanding guest service skills, professional presentation, and sophisticated communication skills.

High school diploma or GED or 2-year degree from an accredited university in hotel and restaurant management; 5 years’ experience in event management, food and beverage, sales and marketing, or related professional area.

Ability to communicate in the English language. A second language is a plus. Ability to work flexible schedules including holidays and weekends and able to perform multiple tasks. Experience using computers and software programs such as Microsoft Office (Word, Excel, and Outlook).

This company is an equal opportunity employer.