Group Reservations Coordinator

Overview

Summary At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing excellent service and meaningful experiences.

Organization Andaz Miami Beach

Andaz Miami Beach is now recruiting a Group Reservations Coordinator to join the hotel’s team. An art-deco building and architectural landmark is home to the newest luxury lifestyle hotel located in the heart of Mid-beach. The property boasts 287 guestrooms including 64 breathtaking suites and the ONLY Ocean-view arrival experience in Miami Beach. The design features elements of texture, art, and pops of color that create a unique and captivating experience.

Each suite is designed with floor-to-ceiling windows, most with deep-soaking tubs, and cozy reading nooks. Guests can also enjoy private outdoor terraces with stunning views of the Atlantic and the Miami skyline. Unmatched amenities include a full-service spa, a well-equipped fitness center, a destination dining experience by José Andrés, two pools, and a Beach Club catering to the who’s who of Miami.

Spanning 25,000 square feet of innovative indoor and outdoor event space, Andaz Miami Beach will become a landing spot for guests and locals seeking celebratory gatherings that embrace the city's culture of music, art, and fashion.

Group Reservations & Coordination

• Manage all group reservations from contract input to final rooming list entry, ensuring accuracy in the PMS and reservation systems.
• Maintain up-to-date group blocks, cutoff dates, and inventory, adjusting as needed to optimize hotel occupancy.
• Process reservation requests, changes, and cancellations received via phone, email, or other channels with precision and efficiency.
• Verify room type availability, rates, occupancy, and eligibility for qualifying discounts or negotiated rates.
• Ensure proper coding for special reservation types such as complimentary rooms, employee rates, travel agent inspections, and wholesale bookings.
• Support Transient/Leisure reservations as needed. Partner with Director of Leisure Sales and Director of VIP and Guest Experience as needed.

Communication & Collaboration

• Serve as the primary liaison between Sales, Events, Front Office, Revenue, and Accounting to ensure seamless group execution.
• Communicate all relevant group details to internal departments, ensuring operational readiness and guest satisfaction.
• Support the Revenue Manager and Director of Revenue with daily reporting, system updates, and inventory management for both transient and group segments.
• Maintain parity and accuracy across all systems through regular reconciliation.

Guest Experience

• Welcome and acknowledge guests in alignment with Andaz brand standards, delivering warm, genuine, and personalized service.
• Anticipate guest needs by actively listening, asking thoughtful questions, and observing preferences.
• Engage guests in meaningful conversation about their stay, hotel offerings, and local Miami Beach experiences.
• Handle guest concerns using brand-specific service recovery processes to build trust and enhance satisfaction.

Professional Conduct & Standards

• Uphold confidentiality of guest information, proprietary materials, and company assets.
• Follow all company policies, procedures, and quality assurance standards.
• Maintain a polished, professional appearance consistent with Andaz brand expectations.
• Communicate clearly and professionally with guests, colleagues, and partners, including proper telephone etiquette.

Teamwork & Workplace Culture

• Foster positive working relationships with colleagues, supporting team goals and contributing to a collaborative environment.
• Handle sensitive issues with tact, diplomacy, and respect.
• Participate in cross-department communication to ensure smooth operations and exceptional guest experiences.

Administrative & Reporting Duties

• Prepare and update daily, weekly, and monthly revenue and group reports (e.g., STR, internal revenue tools).
• Process commissions accurately and in a timely manner.
• Ensure accurate billing for all group reservations and collaborate with Accounting to resolve discrepancies.

Operational Support

• Assist with additional…