Door Attendant

Door Attendant – KW Property Management and Consulting

Provide a professional and competent image to ensure residents receive friendly and outgoing customer service. As a key employee liaison between guests of the community and residents, the Door Attendant must be experienced in the hospitality industry, demonstrate organizational skills, excellent interpersonal skills, and strong communication in multiple languages.

• Greet all guests in a standing upright position as they enter the community maintaining the highest quality of customer service.
• Monitor entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises. Direct guests to Security Desks for 'check‑in' and assist in ensuring that policies and procedures are followed without exception.
• Assist valets during busy periods by answering valet phone, opening vehicle doors, and handling out valet tickets.
• Utilize proper phone etiquette for all incoming and outgoing phone calls made to residents. All calls should be clear and professional.
• Report any violations of the rules and regulations that are noticed at any time.
• Observe precautions required to protect residents, guests and property, and report damage, theft, and found articles to supervisors.
• Be familiar with the fire alarm system operations and report all incidents to management.
• Follow all standard policies and procedures regarding emergency response by coordinating with Management, Chief Engineer, or Fire Rescue/Police services.
• Write reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences.
• Report any and all maintenance items, including but not limited to burned‑out lights, leaks, broken equipment, to the Association office daily.
• Keep the front area clean and neat, sweep litter from the parking lot and entrance area, keep ashtrays clean, and ensure the front door is free of fingerprints and dirt; maintain the entry directory and booth glass.
• Direct all inquiries regarding association affairs to the management office.
• Deliver groceries, luggage and packages to units as requested.
• Control the valet carts where they are and who are using them. They must be locked at all times.
• Communicate critical information between shifts. The Door Attendant must inform the incoming attendant of any significant information (ex. mail, messages, etc.).

• Previous experience in a similar role and/or experience in the hospitality industry.
• Working knowledge of basic food, beverage, and personal valet services.
• Excellent customer service skills.
• Can communicate effectively in English.
• Flexible to cover a variety of shifts, including holidays, weekends, and nights.

The working environment is indoor and outdoor. Standing and walking will be all day.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee is required to stand, reach, lift, bend, kneel, stoop, climb, push and pull items weighing 30 pounds or less. The position requires manual dexterity, auditory and visual skills, and the ability to follow written and oral instructions and procedures.

This is a full‑time non‑exempt position. This schedule may change to accommodate business needs of the property.

• Entry level

• Full‑time

• Management and Manufacturing

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.