Manager, Hospitality Operations and Venue Services, FIFA World Cup

Manager, Hospitality Operations and Venue Services, FIFA World Cup 2026

Department: Ticketing, Hospitality & Stadium Revenue

Employment Type: Fixed Term - Full Time

Location: All Locations

Reporting To: Head of Hospitality

At FIFA
26, our vision is to unite the world through the greatest sporting event of all time. The FIFA World Cup 26™ will mark the first time that the tournament will feature 48 teams and be hosted by three countries:
Canada, Mexico and the USA. This new format will redefine excellence, generating unique opportunities for greater participation and engagement among fans and players across North America and all over the world. Now is your time to become a game changer and join the workforce that will plan and deliver this extraordinary and unforgettable experience.

Reporting organisationally to the Head of Hospitality, the Hospitality Stakeholder Services Venue Manager will be a key member of the FIFA World Cup 2026™ Hospitality Team, and work in close collaboration with the Hospitality Department and other key functional areas and key individuals responsible for providing full support for the successful implementation of Hospitality project and other key individuals responsible for delivering.

This role will be responsible for managing the implementation and delivery of the FIFA Affiliates Hospitality Programme in the stadium, servicing FIFA’s Commercial Partners, Licensees, Media Partners and Host Cities, in close collaboration with the FIFA HQ, FIFA’s Official Hospitality Provider (On Location), the stadium authorities and other relevant stakeholders, ensuring a consistently high‑quality and professional delivery as well as the best possible on‑site guest hospitality programme.

The main responsibilities and oversights of the Hospitality Stakeholder Services Venue Manager for the FIFA World Cup 26™ are:

• Leads the FIFA Hospitality Stakeholder Team on site, including FIFA’s Official Hospitality Provider (On Location) staff dedicated to the FIFA Affiliates Hospitality Programme
• Responsible for the management and operational readiness and delivery of the FIFA Affiliates Hospitality Programme
• Main point of contact for FIFA Affiliates at the venue regarding hospitality matters
• Liaison with FIFA Guest Management/Guest Operations for Affiliates VIP and VVIP movements, identifying arrival and departure routes for high‑profile Affiliates guests on match days
• Ensures FIFA Affiliates space readiness for MD operations, checking if such areas are ready and cleared from branding and set‑up work ahead of each match
• Ensures contractual deliverables to the FIFA Affiliates and to the Official Hospitality Provider (On Location)
• Assists FIFA Affiliates on‑site, providing guided familiarization tours of the stadium to Affiliates and their agencies and teams, ensuring they are ready for their match day operations
• Ensures service consistency throughout the FIFA Affiliates Hospitality Programme across all matches in the venue
• Ensures FIFA Affiliates Hospitality guest numbers are updated and shared with all FIFA Stakeholders
• Ensures all FIFA Affiliates and their suppliers are appropriately accredited. Manage the distribution of Upgrade passes to FIFA Affiliates.
• Ensures the catering service runs as expected in the FIFA Affiliates Hospitality Programme
• Ensures the brand exposure of FIFA Affiliates in all the Hospitality areas are according to the guidelines and as agreed with FIFA and as per the clean site obligations
• Attends the FIFA Daily Venue Meeting as required and holds daily Affiliates Hospitality Team Meetings with FIFA’s Official Hospitality Provider (On Location)
• Attends the Hospitality Team Daily Meetings
• Reports on a daily basis to the FIFA HQ, reporting issues in good time
• Prepares end of tournament reports on the FIFA Affiliates Hospitality Programme

ACCOUNTABILITY: Demonstrate commitment to responsibilities and objectively analyze one’s behavior, while assuming consequences of one’s own actions and/or decisions and learning from one’s mistakes.

DECISION MAKING: Ability to identify and swiftly make decisions in critical situations, take initiative and calculated risks,…