Banquet Houseperson

Position Summary

The Banquet Setup Houseperson will maintain and organize all banquet service and storage areas and prepare function space for catered and convention functions. This position requires consistent adherence to policies and procedures of the department as outlined in the Biltmore Standard Operating Procedures (BSOP’S).

• Report to work on time and in complete uniform prepared for shift.
• Prepare function space for catered and convention functions in a timely manner.
• Maintain, clean and organize all banquet function, service and storage areas.
• Maintain proper handling of hotel property and equipment while maintaining proper safety and security procedures.
• Set up and tear down function spaces properly and efficiently.
• Sanitize function areas and back of house areas. Remove trash to dumpster.
• Maintain and organize equipment in storage areas during function setups and teardowns.
• Assist guests with all requests.
• Follow events through agenda (Banquet Event Report) to service areas and guests.
• Perform general repairs to equipment.

• High School diploma preferred.
• None required.

• Speak, read, write and understand the English language.
• Compute accurate mathematical calculations.
• Provide legible communication and directions.
• Perform job functions with attention to detail, speed and accuracy.
• Prioritize and organize.
• Think clearly, remain calm and resolve problems using sound judgment.
• Follow directions thoroughly.
• Understand guest’s service needs.
• Work cohesively with co-workers as part of a team.
• Work with minimal supervision.
• Maintain confidentiality of guest information and pertinent resort data.
• Use a computer keyboard and possess basic typing skills.
• Possess moderate to advanced computer skills.
• Work in a dynamic and constantly changing environment.
• Adept at multitasking.

• Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance.
• Stand, sit, or walk for an extended period of time or for an entire work shift.
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
• Use, carry, and operate all necessary office equipment using finger dexterity.
• Communicate with employees, managers, subordinates and guests through verbal communication, hearing ability, and visual acuity.
• Visually look at a computer for extended periods of time.
• Adapt to moderate temperatures in the hotel as thermostat is controlled by hotel environmental systems. Most work tasks are performed indoors.

• Team player; demonstrates co-operation within the team and with other departments.
• Listens carefully and works well with others.
• Has a positive influence on others and enjoys working with people.
• Guest focused; anticipates guests’ needs and is sensitive to people from all cultures.
• Has a natural, warm smile and a friendly, passionate approach.
• Demonstrates confident, helpful and genuine behavior with internal and external guests.
• Delivers their best; has energy and sense of urgency for his/her work.
• Resourceful, makes things happen and looks for ways to work more efficiently.
• Always looks their best and acts appropriately.
• Composed; able to stay calm under pressure.
• Demonstrates maturity and ability to cope with the unexpected.
• Never lets personal feelings interfere with delivering the highest standards.
• Trustworthy and responsible.
• Excellent records of attendance and punctuality.
• Is reliable and demonstrates the ability to work without supervision.
• Demonstrates a high level of personal integrity, honesty and trust.
• Time management: uses his/her time effectively and efficiently; focuses on priorities; gets more done in less time.
• Makes decisions in a timely manner.
• Listening: practices attentive and active listening; has the patience to hear people out; can accurately restate opinions of others even when disagreeing.

None.

Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently. Some requirements may exclude individuals who…