Hotel Operations Manager, Sense Hotel

Overview

Hotel Operations Manager, Sense 28 Hotel

Job type:
Full Time
• Department:
Field Operations - Market Ops
• Work type:
On-Site

Remote(Miami, Florida, United States)

Who we are…

Avant Stay delivers exceptional, unique stays for group travelers. The company has built a tech-enabled millennial hospitality brand to be the new standard for group experience. We are venture funded and growing rapidly in the explosive $100+ billion dollar STR industry.

What we are looking for…

We are seeking a Hotel Operations Manager to serve as the local leader, responsible for ensuring seamless day-to-day operations at Sense 28, opening in early 2026. Sense 28 is a distinctive Avant Stay property in Miami, combining luxurious accommodations with a curated guest experience. We pride ourselves on delivering exceptional service and unique programming that reflects the vibrant culture of our city.

This role oversees guest services, housekeeping, maintenance, safety, and hotel programming to deliver an unparalleled guest experience. Acting as the on-site leader, the Operations Manager works closely with multiple teams to drive efficiency, uphold Avant Stay’s high standards, and foster a welcoming atmosphere for guests and staff alike.

• Leadership and Team Management: Supervise and provide guidance to the Guest Experience Agents, Housekeeping Inspector, Housekeepers, Housepersons, Maintenance Technicians, and Safety Officers.
• Leadership and Team Management: Schedule and lead team meetings to align on priorities and resolve operational challenges.
• Leadership and Team Management: Train and mentor staff to ensure excellence in service delivery.
• Guest
  
  Experience:
  
  Manage guest complaints, ensuring timely resolution and guest satisfaction.
• Guest
  
  Experience:
  
  Oversee front desk operations and ensure Guest Experience Agents provide accurate information, local recommendations, and concierge-level service.
• Guest
  
  Experience:
  
  Collaborate with teams to curate engaging hotel programming such as live music, yoga classes, and art exhibits.
• Operational Responsibilities: Manage labor, including weekly scheduling and payroll, to optimize productivity and coverage.
• Operational Responsibilities: Inspect guest rooms daily to ensure cleanliness and readiness standards are met.
• Operational Responsibilities: Oversee case management, ensuring all guest and operational tasks are completed promptly.
• Operational Responsibilities: Work with on-site staff to reduce third-party vendor expenses by optimizing in-house resources.
• Housekeeping and Maintenance Oversight: Work with the Housekeeping Inspector to monitor cleanliness and efficiency standards.
• Housekeeping and Maintenance Oversight: Ensure timely room turnovers and inspections for guest readiness.
• Housekeeping and Maintenance Oversight: Oversee the Preventative Maintenance Program and address on-site maintenance needs in collaboration with the Maintenance Technician.
• Inventory and Vendor Management: Monitor supplies and equipment inventory, placing orders as needed.
• Inventory and Vendor Management: Coordinate with vendors for housekeeping, maintenance, and other operational needs.
• Safety and Security: Collaborate with the Safety Officer to maintain a secure environment for guests and staff.
• Safety and Security: Address policy violations and ensure compliance with safety protocols.

• Min. 3 years experience in hotel operations, property management, or a similar leadership role.
• Strong organizational and problem-solving skills.
• Ability to manage multiple teams and foster a collaborative work environment.
• Excellent communication and interpersonal skills.
• Flexible schedule with availability to work weekends, evenings, and holidays as required by business needs.
• Familiarity with hospitality management systems is a plus.

• Annual salary of $70,000
• Performance bonus (dependent on your skills and experience)
• Generous company-sponsored insurance (medical, dental, vision, life, etc.)
• Flexible paid time off
• Complimentary and discounted stays at Avant Stay properties
• Pre-tax retirement savings plans offered via Betterment
• Paid parental leave
• Fitness reimbursement
• Cell phone reimbursemeny

You’ll be doing work that matters alongside an experienced and dynamic team, transforming the way people travel and vacation. Your place within the colossal travel and real estate industries will leave you with a wealth of opportunities to feel both challenged to innovate and rewarded for your efforts. Of course, we will offer you pay and benefits, but we’re about more than that.

Avant Stay is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Avant Stay.

We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.