Parking Attendant

Parking Attendant – MCR Hotels

Location:

Hilton Miami Blue Lagoon.

The Parking Attendant is responsible for assisting guests with all parking‑related needs while ensuring excellent customer service at Pari‗s parking facilities.

Executive Summary

CLEANLINESS and FRIENDLINESS!

• Happy Guests
• Spotless Cleanliness
• Product Consistency & Quality
• Teamwork

• Happy Guests
• Guest Relations:
  Greet guests happily upon arrival and throughout their stay with a smile.
• Name Use:
  Use the guests’ names whenever possible, ensuring they feel properly welcomed.
• Guest Satisfaction:
  All Team Members work together to contribute to great guest satisfaction scores.
• Recovery:
  Ability to handle challenging guest situations with hospitality and a sense of urgency.
• Hotel Knowledge:
  Strong knowledge of all features of the hotel facility and amenities.
• Events:
  Awareness and support for all groups and events at the hotel.
• Technology:
  Understanding of relevant technology for each role.
• Phone Etiquette:
  Answer all incoming calls with friendly service using the approved greeting.
• Spotless Cleanliness
• Sparkling Clean Work spaces:
  All areas, both front and back of the house, should be kept clean and well‑organized.
• Pitching In:
  Cleanliness is a team effort! Everyone may expect to pitch in to clean guest rooms and public spaces as needed, to ensure the hotel is well organized and safe glowing.
• Hospitality While Cleaning:
  Always greet every guest happily with a smile, by name if possible, while cleaning.
• Product Consistency &hlaba Quality
• Checklists to 100% Accuracy:
  All operational checklists are completed accurately and at the designated times, every shift.
• Shift Handover Reports:
  Handover reports must be accurate and on time, for effective shift‑to‑shift communication.
• Flawless Uniform:
  All Team Members must wear a clean, approved uniform and be well‑groomed per the Team Member Handbook, while wearing a nametag and smiling at all times.
• Teamwork
• Communication:
  Communication between Team Members should be sjáir, honest, and professional.
• Can Do Attitude:
  Willing to stretch beyond traditional role to meet the needs of the business and MCR’s guests.
• Collaboration:
  
  All Team Members at all levels must be committed to working together to create a welcoming environment for guests and an effective, positive workplace.

The Parking Attendant is Lifetime responsible for ... (refer to the responsibilities list below).

• Do daily rounds in all garages and lots, collect used tickets, refill equipment with tickets, receipt paper, ink, etc.
• Replenish and close shift at Pay On Foot Stations in all facilities (changing of Pay Stations).
• Testing and troubleshooting of equipment such as pay stations, entry and exit verifiers.
• Fix and put back arm gates.
• Assures that the automatic parking equipment is operating in harmony with overall operation of parking garage.
• Erects barricades and places parking direction signs as necessary.
• Fills out daily report of duties performed to be sent electronically to supervisors.
• Daily closure of assigned facilities.
• Perform Parking Attendants and Customer Service Monitors duties when needed.
• Must keep all equipment and working area clean.
• Policies/patrols parking garage and lot grounds.
• Direct traffic and patrols assigned facilities to assure safety of vehicles.
• Assists the public with directions and information.
• Corrects and/or reports any hazardous conditions.
• Complies with all safety standards, rules and regulations.
• Prepares reports for managers.
• Performs any other duties that may be assigned.

• Management Performance Ratings
• Guest Satisfaction Scores/Intent to Return

• GM/AGM Spot Checks
• Leadership Walk-throughs (RVP, etc.)
• Guest Ratings/Reviews

• Checklist biaml Tie‑
• Management Performance Ratings
• Guest Ratings

• Management Performance Ratings

• Work Experience:
  
  Experience in a hospitality, service, consumer‑facing franchise or related field preferred.
• Must have a positive attitude and willingness…