Night Auditor

Join to apply for the Night Auditor role at Norwegian Cruise Line Holdings Ltd.

• Acts as a filter for guest complaints or concerns to Concierge.
• Ensures front desk logs and reports are maintained within Company Standards.
• Ensures guest requests are dealt with in a timely and efficient manner and that appropriate follow up is carried out.
• Post all gaming revenues and prizes to guest accounts.
• Post guest gratuities, non-revenue gratuities and discounts to accounts.
• End of Day processes including guest check collection, verification, filing, revenue center financial reports, income audits ensuring integrity of postings between Micros POS and Fidelio, post crew discounts to allowance accounts, daily balance audits, casino counts and distribution of final audit papers to department heads and Chief Purser.
• Posting shipboard credits to accounts and processing additional credits issued by Concierge or Chief Purser from Amenity Databases, post art auction charges and post destination refunds.
• Ensure credit card routings are completed correctly by reception, sort, audit and file.
• End of Cruise Auditing, Micros Close Down, audit documents to chief purser, cruise end filing, system account closing.
• Prepare Ship’s Customs Declarations for Second Purser based on information received from Bonded Departments.
• Prepare and distribute preliminary invoices, invoices for guests debarking prior to cruise end, and final invoices.
• File system account checks with final system account invoices for Chief Purser eoc box.
• Balance amenity database and provision of back up to Chief purser.
• Continuously review open balance cash on last morning of the cruise and update Chief Purser.
• Embarkation and debarkation duties (guest check-in).
• Ensure sufficient amount of printed matters available at all times.
• Log guest issues in front desk logs and ensure follow up completed.
• Pass on queries from guests regarding onboard account, amenities, shipboard credits flights etc.
• Complete end of cruise filing and start of cruise docs ready in accordance with guidelines from assistant purser.
• Responsible for setting up guest account, cash payments and guest account queries.
• Provide US Dollars and foreign currency exchange services to guests.
• Provide Cash Advances and Foreign Currency Account Payments to guests.
• Perform daily safe audits and foreign currency audits.
• Carry out Night Audit processes.
• Perform accounting duties as instructed by Chief Purser.
• Performs all other duties as requested by supervisor.
• Monitor the practical application of the Company's policy, procedures and instructions.
• Participate in crew and passenger safety drills according to instructions from ship’s command.
• Comply with company safety and pollution prevention regulations.

• Microsoft Office Suite, Fidelio Cruise, Micros Fidelio Point of Sale.
• Hospitality background required.
• Reception and Front Office background required.
• Auditing and Night Audit skills preferred.
• Understanding of the highest level of service.
• Excellent administrative skills.

It is Norwegian Cruise Line Holding’s policy not to discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, and marital or veteran status.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Entry level

Full-time

Management and Manufacturing

Travel Arrangements