Parking Attendant

Hilton Miami Airport Blue Lagoon, 5101 Waterford District Drive, Miami, Florida, United States of America

Posted Wednesday, January 7, 2026 at 6:00 AM

CLEANLINESS and FRIENDLINESS!

The MCR standard is to provide clean, friendly, well-organized and safe hotels for our guests.

• Happy Guests
• Spotless Cleanliness
• Product Consistency & Quality
• Teamwork

• Guest Relations: Greet guests happily upon arrival and throughout their stay with a smile.
• Name Use: Use the guests’ names whenever possible, ensuring they feel properly welcomed.
• Guest Satisfaction :
  All Team Members work together to contribute to great guest satisfaction scores.
• Recovery :
  Ability to handle challenging guest situations with hospitality and a sense of urgency.
• Hotel Knowledge: Strong knowledge of all features of the hotel facility and amenities.
• Events: Awareness and support for all groups and events at the hotel.
• Technology: Understanding of relevant technology for each role.
• Phone Etiquette: Answer all incoming calls with friendly service using the approved greeting.

• Sparkling Clean Work spaces: All areas, both front and back of the house, should be kept clean and well-organized.
• Pitching In: Cleanliness is a team effort! Everyone may expect to pitch in to clean guest rooms and public spaces as needed, to ensure the hotel is well-organized and safe.
• Hospitality While Cleaning: Always greet every guest happily with a smile, by name if possible, while cleaning.

• Checklists to 100% Accuracy: All operational checklists are completed accurately and at the designated times, every shift.
• Shift Handover Reports: Handover reports must be accurate and on time, for effective shift-to-shift communication.
• Flawless Uniform: All Team Members must wear a clean, approved uniform and be well-groomed per the Team Member Handbook, while wearing a nametag and smiling at all times.

• Communication: Communication between Team Members should be clear, honest, and professional.
• Can Do Attitude: Willing to stretch beyond traditional role to meet the needs of the business and MCR’s guests.
• Collaboration: All Team Members at all levels must be committed to working together to create a welcoming environment for guests and an effective, positive workplace.

The Parking Attendant is responsible for assisting guests with all parking-related needs while ensuring excellent customer service at the hotel’s parking facilities. Responsibilities include directing traffic, removing trash, and maintaining the overall cleanliness and upkeep of the facilities. The position also requires a thorough knowledge of parking equipment and related systems.

• Do daily rounds in all garages and lots, collect used tickets, refill equipment with tickets, receipt paper, ink, etc.
• Replenish and close shift at Pay On Foot Stations in all facilities (changing of Pay Stations).
• Testing and troubleshooting of equipment such as pay stations, entry and exit verifiers.
• Fix and put back arm gates.
• Assures that the automatic parking equipment is operating in harmony with overall operation of parking garage.
• Erects barricades and places parking direction signs as necessary.
• Fills out daily report of duties performed to be send electronically to supervisors.
• Daily closure of assigned facilities.
• Perform Parking Attendants and Customer Service Monitors duties when needed.
• Must keep all equipment and working area clean.
• Policies/patrols parking garage and lot grounds.
• Directs traffic and patrols assigned facilities to assure safety of vehicles.
• Assists the public with directions and information.
• Corrects and/or reports any hazardous conditions.
• Complies with all safety standards, rules and regulations.
• Prepares reports for managers.
• Performs any other duties that may be assigned.

• Management Performance Ratings
• Guest Satisfaction Scores/Intent to Return

• GM/AGM Spot Checks
• Leadership Walk-throughs…