Coordinator, Accommodation, FIFA World Cup

Coordinator, Accommodation, FIFA World Cup 2026

Join to apply for the Coordinator, Accommodation, FIFA World Cup 2026 role at FIFA World Cup 2026™ - Canada, Mexico and the United States
.

At FIFA
26, our vision is to unite the world through the greatest sporting event of all time. The FIFA World Cup 26™ will mark the first time that the tournament features 48 teams and will be hosted by three countries:
Canada, Mexico and the United States. This new format redefines excellence, generating unique opportunities for greater participation and engagement from fans and players in North America and all over the world.

Reporting organizationally to the Manager, Accommodation in Miami, the Coordinator, Accommodation will help serve accommodation efforts for the FIFA World Cup 2026, coordinating lodging and hotel-related arrangements for teams, participants, and attendees. The role is responsible for contracting hotels, coordinating inventory, F&B, AV, meeting space, and reconciling and reporting.

Department: Tournament and Venue Operations
Employment Type: Fixed Term - Full Time
Location: Miami
Reporting To: Manager, Accommodation

• Contract hotels ensuring they meet quality standards and core group requirements
• Ensure hotels comply with all contractual obligations
• Execute tasks and addendums necessary for adjustments to hotel contracts
• Coordinate reservations, rooming lists, changes and requests for core groups
• Provide excellent customer service to official tournament guests
• Coordinate hotel room blocks, meeting space, F&B, AV, group requirements, hotel communications and reservation management
• Provide resources and information to guests, create presentation materials
• Support booking and reservation process for guests
• Keep all necessary internal and external reporting up to date
• Ensure held inventory is in accordance with remaining demand
• Attend site visits, familiarize with hotels and tour constituent groups
• Coordinate the reconciliation, billing and closeout at hotels and with groups
• Support and address unforeseen changes, cancellations, or emergencies in accommodation arrangements
• Build strong relationships with designated groups to provide an excellent experience within the overall accommodation strategy
• Consider all operational aspects when coordinating hotel arrangements, for example, transportation, logistics, security, etc.
• Uphold and enforce high standards of customer service, ensuring participants and guests have a memorable and enjoyable experience during their stay
• Establish relationships with the hotel industry to provide the best overall value to FIFA
• Ensure records of accommodation bookings, rooming lists, and related information comply with data integrity and protection regulations
• Coordinate various ancillary projects taking place in the leadup to the World Cup

• ACCOUNTABILITY: Demonstrate commitment to responsibilities and objectively analyze one’s behavior, while assuming consequences of one’s own actions and/or decisions and learning from one’s mistakes.
• DECISION MAKING: Ability to identify and swiftly make decisions in critical situations, take initiative and calculated risks, explore alternative solutions, and respond promptly to unforeseen circumstances.
• INCLUSIVITY: Achieve shared organizational objectives by sharing information with colleagues across all levels and divisions, tangibly influencing others, and maintaining a network of support contacts.
• INITIATIVE: Capacity to do things on one’s own initiative and to influence the course of events, assume responsibilities, and achieve objectives with a minimum of supervision and control.
• INNOVATION: Capacity to break new ground, look for unconventional solutions, and produce fresh ideas.
• LEADERSHIP: Ability to lead one’s contacts/colleagues/partners, encourage teamwork, and delegate authority/decision-making power, as needed, to produce the expected results and make efficient use of the team’s skills and talents.
• VISION: Ability to perceive the organization’s global environmental impact, anticipate decision consequences, grasp organizational missions, and formulate strategic plans.

• Bachelor’s Degree or similar…