Guest Relationship Manager

We are seeking a passionate and customer-focused Guest Relationship Manager to join our team in the exciting and fast-growing short-term rental industry. As a Guest Relationship Manager, you will be responsible for creating exceptional guest experiences, building strong relationships, and ensuring guest satisfaction throughout their stay. Your exceptional communication skills, attention to detail, and ability to anticipate guest needs will contribute to our commitment to delivering memorable stays and exceptional service.

• Act as the main point of contact for guests, providing warm welcomes, facilitating check-ins, and ensuring a seamless arrival experience.
• Proactively communicate with guests before, during, and after their stay, addressing any questions, concerns, or special requests.
• Handle guest inquiries, requests, and complaints promptly and professionally, offering personalized solutions and ensuring guest satisfaction.
• Maintain a thorough understanding of the local area, including recommendations for dining, entertainment, and attractions, to enhance the guest experience.
• Collaborate with the operations team to ensure all properties are clean, well-maintained, and meet company standards and guest expectations.
• Coordinate with housekeeping and maintenance teams to address any property-related issues and ensure timely resolutions.
• Conduct regular property inspections to ensure cleanliness, functionality, and adherence to brand standards.
• Assist with managing reservations, including updating availability, processing bookings, and coordinating changes or cancellations.
• Utilize property management software to manage guest communication, track guest feedback, and maintain accurate guest records.
• Monitor guest reviews and ratings, respond to feedback, and implement strategies to continuously improve guest satisfaction and loyalty.
• Collaborate with the marketing team to develop guest loyalty programs and initiatives to enhance guest satisfaction and promote repeat business.
• Stay up-to-date with industry trends, competitor analysis, and best practices to enhance the guest experience and maintain a competitive edge.

• Bachelor’s degree in hospitality, business administration, or a related field is preferred.
• Previous experience in the hospitality industry, specifically in guest relations or customer service roles.
• Exceptional communication and interpersonal skills, with the ability to interact professionally and empathetically with guests.
• Strong problem-solving skills and the ability to handle guest concerns and complaints with patience and positive attitude.
• Excellent organizational skills, with the ability to multitask, prioritize, and meet deadlines in a fast-paced environment.
• Attention to detail and a commitment to delivering exceptional guest experiences.
• Proficiency in using technology, including property management software, customer relationship management (CRM) tools, and communication platforms.
• Knowledge of local attractions, services, and amenities to provide personalized recommendations to guests.
• Flexibility to work weekends, holidays, and on-call shifts, as needed.
• Fluency in English and Spanish.

How to Apply:

If you are passionate about delivering exceptional guest experiences and thrive in a dynamic and customer-focused environment, we encourage you to apply by submitting your resume and a cover letter. Please include “Guest Relationship Manager Application” in the subject line.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status or other protected classes.

If you’re ready for an evolving and fast-paced environment that is focused on delivering amazing experiences, we’d love to hear from you! Please email us at