Medical Insurance Collection Supervisor

Medical Insurance Collection Supervisor

ProMD’s Revenue Cycle Management division is a rapidly growing medical billing company seeking an experienced Medical Insurance Collection Supervisor. This role requires a strong background in medical billing, appeals, insurance verification, and team leadership. We provide comprehensive one-on-one training to ensure success in delivering high-quality billing and collection services for our top-ranked multispecialty medical providers.

NOTE:

This department requires two supervisors and will work closely with upper management to ensure overall success. We currently have one highly knowledgeable supervisor in place.

• Proven experience supervising a medical insurance collection department.
• Strong knowledge of medical appeal guidelines and insurance verification processes.
• Proficiency in managing appeals and conducting insurance verification.
• Strong communication skills (written and verbal).
• Proficient in Microsoft Excel.
• Knowledge of medical billing guidelines across multiple specialties, including but not limited to OB/GYN, Cardiology, Gastroenterology, and Primary Care.
• Note:
  
  This is not an entry-level position. Prior supervisory experience and hands-on medical insurance collection experience are required.

• Work alongside experienced billing managers for guidance, collaboration, and training while overseeing insurance collectors.
• Analyze reimbursement procedures and account activity to ensure maximum reimbursement.
• Review and evaluate Collection Specialists’ daily logs and productivity.
• Collaborate closely with ProMD Account Executives, Collectors, and Billing Managers to strengthen and maintain billing and collection workflows.
• Participate in training and development for collection staff, including system training, insurance verification, and appeals processes.
• Support department functions such as billing, charge entry, collections, follow-up, coding, payment posting, and check balance resolution.
• Assist in interviewing and hiring future Insurance Collectors.
• Contribute to the ongoing development and performance improvement of current Collectors.
• Focus on payer profiles, contract adherence, and denied claim resolution.
• Identify problem trends such as incorrect coding, carrier nonpayment patterns, and physician coding inconsistencies.
• Provide input for annual staff evaluations.
• Schedule and lead monthly department meetings, preparing agendas that cover A/R updates, payer updates, and error trends.
• Create and promote a positive, professional, and disciplined work environment while maintaining strict confidentiality.
• Provide consistent support to clients, management, and team members.

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Vision insurance
• Life insurance
• Paid time off
• Paid holidays

Full-time

• 8-hour shift
• Monday to Friday

On-site / In person