Patient Access Representative

Location:

UHealth Tower

Schedule:

Monday–Friday, 7:00 AM – 3:30 PM, with alternating weekends.

The Patient Access Representative 1 (On-Site) (U) projects a professional and welcoming demeanor and welcomes visitors (i.e., vendors, customers, patients, staff, students etc.) to the department by promptly greeting them, in person or on the telephone, and answering or referring their inquiries appropriately.

Patient Access Representative 1 (On-Site) (U) serves as the first point of contact for patients and customers entering the facility/department and interfaces effectively with all members of the healthcare team, keeping patients informed of any delays.

• Greets visitors to the department and directs them to their requested destination.
• Answers incoming calls and places outgoing calls, in a timely and efficient manner.
• Provides exceptional customer service to further a positive institutional image.
• Responds to general questions and inquiries, forwarding non-routine requests to appropriate staff.
• Handles general administrative tasks, such as sorting departmental mail, faxes, troubleshooting office equipment, etc.
• Maintains department directories and visitation logs.
• Maintains a tidy and clean reception area.
• Places orders for department supplies as requested by department leadership.
• Projects a professional appearance and pleasant demeanor creating a welcoming atmosphere.
• Adheres to University and unit-level policies and procedures and safeguards University assets.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

• High School diploma or equivalent.
• Minimum 1 year of relevant experience.

• General knowledge of office procedures and operations.
• Skill in data entry with minimal errors.
• Ability to communicate effectively in both oral and written form.
• Skill in completing assignments accurately and with attention to detail.
• Ability to process and handle confidential information with discretion.

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

The University of Miami is an Equal Opportunity Employer – Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.

Job Status:
Full time

Employee Type:
Staff

Pay Grade: H4