Client Experience Coordinator

ALEXIS LAURENis a luxurybeautycollective committed to delivering clinical excellence within an elevatedand highly curatedenvironment. We blendmedical-gradebeautytreatments withpersonalizedserviceforarefinedexperiencethat makes self-care feel effortless.

This role is based in Miami.

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Our clientexperiencecoordinator is a well-rounded individual with outstanding people skills and experience in aesthetics. An energetic person who has a positive attitude, loves helping others and understand luxury hospitality! Someone who is comfortable multi-tasking and canproblem solvewithout being told. You are the clients’first link to ALEXISLAURENand the highest level of care is our priority.

• Answering multiple phone lines andassistwith any treatment questions in a professional manner.
• Greet and check in clients, offerbeverageof theirchoiceand ensure they are taken care of.
• Manage the daily schedule to make sure it is on time and efficient.
• Confirm all client records have been recorded with any key notes added—familiarity with Zenoti(EMR) a bonus.
• Conduct lead outreach for new and existing client bookings. Must be comfortable using a CRM—familiarity with Podium a bonus.
• Convert clients to The Vault members and enhance clients' skin journey by understanding larger menu of offerings.
• Keepfrontdeskextremely organized, ensure rooms are well kept and checkbathroomhourly.
• Check out clients and process payments.
• Respond to incoming client inquiries via phone,emailand text in a quick and efficient manner. Make sure they have any pre-care needed when booking an appointment and post-care when following up.
• Receive mail and packages andputaway incorrectplace.
• Knowledge ofBiologique
  
  Recherche,Skin better Science andi Sclinical a bonus.
• Must have injectables/ aesthetic knowledge

At least 1 year working inaesthetics, plasticsurgeryor cosmetic dermatology practice.

• Retail and Sales Experience a plus.

To apply, please email resume and cover letter to: