Patient Advocate Representative; Inside Sales

Overview

Patient Advocate Representative (Inside Sales) – Exact Billing Solutions (EBS) – Lauderdale Lakes, FL

Base salary: $60K-$70K per year + monthly bonus potential of $3K-$5K. Top performers can earn up to $140,000 annually.

Exact Billing Solutions is a unique team of medical billing professionals specializing in the substance use disorder, mental health, and autism care fields of healthcare services. We have extensive industry knowledge, a deep understanding of the specific challenges of these markets, and a reputation for innovation. With our proprietary billing process, EBS is the oil that brings life to the engines of its partner healthcare companies.

EBS, owned by ICBD, a single-family office, is poised for exponential growth, and we are building out our teams to support the expansion of global operations.

About ICBD

Headquartered in Fort Lauderdale, Florida, ICBD is a robust single-family office focused on private investment and business development, supporting exceptional companies in healthcare, technology, and beyond. The organization champions entrepreneurial ingenuity, service, and action at the forefront of healthcare innovation. ICBD is tearing down barriers to care and opening doors to new possibilities.

ICBD is self-funded, committed to sustainable growth, and led by visionary thought leaders—including our CEO and Founder, the 2024 Ernst & Young U.S. Entrepreneur Of The Year® National Overall Award winner.

ICBD’s portfolio includes these dynamic organizations united by strategic vision, operational expertise, and unwavering commitment to excellence:

The ICBD portfolio includes these dynamic organizations united by strategic vision, operational expertise, and unwavering commitment to excellence:

• ABA Centers – The leading provider of autism care in the U.S., with 13 regional brands and 70+ operating areas.
• Gate House Treatment – A comprehensive network of substance use disorder programs that address the full spectrum of recovery needs from medical treatment to supportive housing and respite services.
• Marquis MD – A concierge medicine concept redefining healthcare by prioritizing convenience, connection, and care powered by advanced technology.
• Exact Billing Solutions – Innovative revenue cycle management and advanced billing support systems for healthcare providers.
• Curative AI – A next-generation platform using AI to disrupt and transform the healthcare system by providing new solutions for revenue cycle management, scheduling, medical documentation, clinical and diagnostic support, and more.

ICBD’s commitment to operational excellence, ethical leadership, and transformative care has earned national and international recognition across industries. ICBD companies and leadership have been honored with multiple awards, including:

• Inc. 5000 – 5th Fastest-Growing Private Company in America (2024).
• Financial Times – #1 on "The Americas' Fastest Growing Companies."
• EY Entrepreneur Of The Year® U.S. Overall.
• South Florida Business Journal’s Top 100 Companies.
• Florida Trend Magazine's 500 Most Influential Business Leaders.
• Inc. Best in Business, Health Services.

The Patient Advocate assists families in navigating the SCA process and securing insurance authorizations. This role involves educating clients on treatment plans, encouraging engagement, and handling data entry, follow-ups, and negotiations. A sales-oriented mindset and strong empathy are key to success. The principal functions of the position identified shall not be considered as a complete description of all the work requirements and expectations that may be inherent in the position.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

The following are duties and responsibilities that the Patient Advocate Representative:

• Serve as the primary contact for families and insurers, guiding them through the SCA process.
• Gather client information, explain admissions, and use inside-sales techniques to promote ABA services.
• Work with clinical teams to develop treatment plans and compile…