Supervisor, Patient Access; On-Site; H

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The Supervisor, Patient Access (On-Site) oversees and supervises the day-to-day business and clinical support operations of assigned location and Tier 1 team responsible for ensuring a smooth operational patient flow by providing a wide range of critical front end revenue cycle and clinic support operations for hospital and practice-based locations across the University of Miami Health System. The Supervisor, Patient Access (On-Site) anticipates patient volume, monitors patient flow, and staff productivity, to ensure that all patients, customers, visitors, and staff are well served by a pleasant and organized atmosphere, appropriate for all ages, ethnic groups, and physical handicaps.

• Obtains, confirms, and enters demographic, financial, and clinical information necessary for financial clearance of scheduled patient accounts.
• Orients, trains, evaluates, and monitors registration staff, using positive reinforcement and recognition.
• Ensures that staff members adhere to all established policies and procedures.
• Assists with planning, organizing, and scheduling to accommodate daily expected volumes.
• Communicates any patient flow issues to appropriate managing staff.
• Verifies patient demographic and insurance information, and edits information, as necessary.
• Explains consent for treatment, financial liability, and HIPPA to patients.
• Initiates performance management processes to address on‑going performance issues.
• Makes every effort to collect outstanding patient account balances, runs end of day reports, ensures accurate accounting of collected funds, and deposits funds.
• Identifies and recommends process changes that will improve overall performance and efficiency of the registration process.
• Establishes and continuously assesses the effectiveness of the internal controls within the unit and compliance with University policies and procedures.
• Ensures employees are trained on controls within the function and on University policy and procedures.
• Monitors staff compliance with key business initiatives and inspires team to achieve established Key Performance Indicators including but not limited to patient satisfaction, co‑pay, and previous balance collections, registration processing time, and denials.
• Maintains harmonious and collaborative working relationship with all healthcare team members.
• Adheres to University and unit‑level policies and procedures and safeguards University assets.

• Supervises the day-to-day operations of Tier 1 essential workers that provide critical functions that cannot be paused in traditional and non‑traditional healthcare settings and who perform a wide range of functions from prearrival to discharge utilizing multiple systems simultaneously, including but not limited to: EPIC MyChart, Grand Central ADT Prelude, Cadence, Prelude, Radiant, OP Time, Care Everywhere, Resolute, Nice in Contact Communication, and Aria Oncology.
• Coordinates wide range of functions from prearrival to discharge services.
• Obtains, confirms, and accurately enters demographic, financial, and clinical HIPAA protected information.
• Assists patients in navigating self‑serve technology options in person or remotely.
• Performs pre‑service validation prior to patient’s appointment for in person or virtual visits.
• Conducts critical communication with patients or legal guardian facilitating the understanding of and obtaining signature on multiple consents, assignment of benefits, and notices including but not limited to Consent for Treatment and Conditions of Admissions, Advance Directives, HIPAA, No Surprise Billing, Good Faith Estimate, Off Campus Medicare Co‑insurance, ABNs, and MSPQ, prior to services being rendered.
• Provides financial counseling services at check‑in, creates estimates, explains benefits, and notifies patients of self‑pay liabilities including previous balances, and collects funds.
• Collabor…