SENIOR CLERK

Position: SENIOR CLERK - 64051223
Requisition No: 868449

Agency:
Department of Health

Working Title:

SENIOR CLERK
- Pay Plan:
Career Service

Position Number:

Salary: $34,760.00-$36,000.00

Posting Closing Date: 01/28/2026

Total Compensation Estimator
Tool

Job posting category - Open Competitive

Your Specific Responsibilities:

The incumbent performs a variety of clerical duties related to Clinical Administrative Support Services (CASS) and is cross trained across programs. Duties include front desk reception/greeting, appointments, registration/eligibility, Presumptive Eligibility for Pregnant Women (PEPW), financial clerk/cashiering, Medical Records /Electronic Health Record (EHR), and phone operations. Assignments vary according to support service needs at any given time; the incumbent will be flexible and accept change readily.

Incumbent will follow Health Insurance Portability and Accountability Act (HIPM) and information security regulations set by federal, state and local policies to ensure confidentiality and privacy of the client health information. Incumbent will establish good rapport with staff and clients and provide excellent customer service. Incumbent is expected to adhere to established Health Department policies and procedures.

Face to face or by telephone: greets client, determines purpose of visit, answers customers' questions, provides information and routes clients as per procedures. Schedules/reschedules and confirms client appointments. Answers telephone/transfers calls. Calls clients to remind of appointments and reschedules no shows. Follows client check in processes, completes forms and copies/scans required client documents.

Registers clients in Health Management System (HMS) and determines method of payment. Interviews, verifies and records patient demographics and insurance/financial information. Verifies and records Florida Medicaid Management Information System (FMMIS), WAGEs- SUNTAX (System for Unified Taxation) this system is used to verify wage information), or other insurance coverage and obtains authorizations. Prepares and witnesses consent forms and release of information.

Protects the security of medical records/EHR to ensure that confidentiality is maintained. Ensures that the client's medical record/EHR is completed following policy and procedures including DOHP 380-1-09. Utilizes approved forms/screens. Scans and files registration and clinical documents. Maintains hard copy records and packs/logs for storage. Follows the facility's retrieval and log out/in procedure to account for all records. Processes release of information (ROI) request ensuring that valid authorization has been given by the client or the client's legal representative;

releases information to persons and agencies according policy and regulations.

Serves as cashier for clinic following Clinical Cash Collection Protocol. Reviews client account and collects current and outstanding balances according to the established sliding fee scale and agency policy. Reviews super bill to ensure information is entered accurately in the HMS record-of service section. Receives and records payments, provides correct change, and issues receipt. Reviews insurance information in HMS and bills correct insurance.

Reconciles cash drawer, prepares daily cash collection log and submits to supervisor. Scans and submits billing forms.

Determines Presumptive Eligibility for Pregnant Women (PePW). Registers clients in the Florida System. Completes the appropriate forms and obtains signatures and forwards documents to Department of Children and Family (DCF).

Participates in work groups and meetings and attends/completes required trainings. Reviews/responds to email daily and completes on time all administrative requirements such as Employee Activity Records (EAR's), timesheets, response to FDOH emergency response alerts, etc. Participates in quality improvement activities, utilizing the Plan-Do-Check-Act methodology to pursue opportunities for improvement and review outcomes as needed.

Performs other related duties as assigned.

Required Knowledge, Skills, and Abilities:

• Knowledge of general office procedures and practices.
• Knowledge of correct grammar usage.
• Ability to prepare reports and correspondence.
• Ability to plan, organize and coordinate work activities.
• Ability to develop and implement office procedures
• Ability to follow instructions.
• Ability to review data for accuracy and completeness.
• Ability to perform basic arithmetical calculations.
• Ability to establish and maintain effective working relationships with others.
• Ability to use a computer and basic word programs.
• Knowledge and skill in providing good customer service.

Qualifications:

Minimum -

Customer service experience, experience as a cashier.

Preferred -

The incumbent in this position is preferred to be bilingual in English and Spanish or English and Creole.

Where You Will Work:

1350 NW 14th Street. Miami, FL. 33125.

Florida Department of Health Mission, Vision, and Values:

Mission:

To protect, promote & improve the health of all…