Bilingual Patient Advocate

Overview

Bilingual Patient Advocate – Prelude Fertility, Miami, FL, United States

Our Patient Advocate will be responsible for the efficiency, accuracy and professionalism of the front desk. Primary duties include providing exemplary customer service while scheduling appointments, answering multi-line phones and emails and directing patients and managing all inquiries appropriately. The Patient Advocate works in a collaborative relationship with the front desk team as well as with other departments and employees. Office hours: 7:00am - 4:00pm.

There are times an earlier opening will be required based on procedures, and later close time based on workload. Occasional travel to other clinics may be needed to support staffing coverage.

Job Duties:

• Answering phone and directing calls or assisting patients as is appropriate, handling and managing the continuous flow of information between the lab, onsite physician and other staff while adhering to our standards of patient care and right to privacy
• Schedule and confirm patient appointments, check-ups and physician referrals
• Answer telephones and direct calls to appropriate staff
• Greet visitors, ascertain purpose of visit, and direct them to appropriate staff
• Compile and record medical charts, reports, and correspondence
• Interview patients to complete insurance and privacy forms
• Performs other duties/special projects and tasks as assigned

There is a duplicate block of the same overview and duties in the original posting; this has been streamlined to provide a concise description while preserving all essential information.

• High School Diploma or equivalent required
  ;
  Bachelor's degree preferred
• At least one year of ADMINISTRATIVE and MEDICAL office experience required
• Experience with Electronic Medical Record (EMR) system strongly preferred
• Bilingual - Spanish required

Comprehensive Health Coverage:
Medical, dental, and vision plans for our full-time employees, along with complimentary basic life insurance, Employee Assistance Program, and long-term disability insurance. FREE or low-cost employee only healthcare coverage option is also available.

Family Building Support:
Fertility benefits, adoption assistance, and surrogacy support.

Paid Parental Leave:
Generous maternity, paternity, and partner leave.

Paid Time Off: 18 days of PTO annually and 11 paid holidays, including one floating holiday.

Retirement Ready: 401(k) plan with company match and full vesting after 2 years.

Lifestyle Spending Account, Health Savings Account (HSA) with employer contributions, Employee Referral Program, continuing education reimbursement, and dedicated time off for professional development.

Wellness Resources:
Premium Calm Health app subscription and Employee Assistance Program (EAP) for emotional well-being and work-life support.

Additional Coverage Options:
Accident, Critical Illness, Hospital Indemnity, and Pet Insurance.

Equal Opportunity Employer

This employer is an equal opportunity employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.