Lead Patient Access Associate, BHMG Cardiology - Office V

Position: Lead Patient Access Associate, BHMG Cardiology - Office V, $1000 Bonus, FT, 8:30A-5P
Exemplary teamwork, service, and overall knowledge of BHSF Revenue Cycle, from a Patient Access perspective. This position is for those individuals who will serve as a preceptor for new hires. The incumbent will be responsible for coordinating patient flow, timely processing, maintaining knowledge and deployment of practices used within the department/physician practice/hospital to address patient questions or concerns. Serves as a Patient Access resource and takes on leadership role in the absence of a Manager/Supervisor.

Maintaining knowledge of insurance requirements, BHSF pricing, financial assistance options, and overall BHSF Revenue Cycle operations. Assist in supporting go lives and different departmental initiatives. Participate in departmental committees/champion opportunities. Practices the Baptist Health philosophy of service excellence in providing professional, compassionate and friendly service to patients of all ages, families, employees, physicians and community members.

Degrees:

* High School Diploma, Certificate of Attendance, Certificate of Completion, GED or equivalent training or experience required.

Additional Qualifications:

* For internal staff: A minimum of 2 years Patient Access experience.

* Meets/exceeds BHSF registration accuracy and productivity standards for at least the most recent 12 months.

* Exceeds departmental KPIs.

* Maintains a positive attitude, is self-motivated, and encourages others.

* Cross trained in multiple areas/product lines/practices to substitute all staff positions as needed.

* For external staff:
Associates Degree preferred with 2 years Patient Access experience, or 3 years Patient Access/Leadership experience in lieu of degree.

* Complete and successfully pass the Patient Access training course.

* Ability to work in a high volume, fast-paced work environment, and perform basic mathematical calculations.

* Detail oriented, organized, team player, compassionate, excellent customer service and interpersonal communication skills.

* Desired:
Knowledge of healthcare regulatory guidelines to include, but not limited to, HIPAA, AHCA, EMTALA, and Medicare coverage structure, including medical necessity compliance guidelines.

* Understanding of insurance contracts, collections, authorizations, and pre-certifications, Microsoft Office products, and EMR applications, etc.

* Knowledge of medical terminology.

* Bilingual English, Spanish/Creole preferred.

Minimum

Required Experience:

2 Years