Lead Patient Access Associate, BHMG Cardiology - Office V

Lead Patient Access Associate – BHMG Cardiology – Office V

Sign-On Bonus: Up to $1,000

Baptist Health is the region’s largest not-for-profit healthcare organization, operating 12 hospitals, 4,500 physicians, and more than 200 outpatient centers across South Florida. With internationally renowned centers of excellence in cancer, cardiovascular care, orthopedics, sports medicine, and neurosciences, Baptist Health is recognized on Fortune’s 100 Best Companies to Work For list and consistently receives high U.S. News & World Report honors.

The organization values compassion, quality, and a purpose-driven culture, encouraging every team member to create a positive impact.

Exemplary teamwork, service, and comprehensive knowledge of Baptist Health System’s Revenue Cycle from a Patient Access perspective are essential. The incumbent will serve as a preceptor for new hires, coordinate patient flow, process admissions timely, and maintain current practices to address patient questions or concerns. The role serves as a Patient Access resource and assumes a leadership position in the absence of a Manager/Supervisor.

Responsibilities include maintaining insurance requirements knowledge, BHSF pricing, financial assistance options, and supporting departmental initiatives, committee participation, and go-live support.

Degrees:

• High School Diploma, Certificate of Attendance, Certificate of Completion, GED, or equivalent training or experience required.

• For internal staff: minimum 2 years of Patient Access experience.
• Meets/exceeds Bishop Health System registration accuracy and productivity standards for the most recent 12 months.
• Exceeds departmental KPIs.
• Maintains a positive attitude, self-motivated, and encourages others.
• Cross-trained in multiple areas to substitute all staff positions as needed.
• For external staff:
  Associate’s Degree preferred with 2 years of Patient Access experience, or 3 years of Patient Access/Leadership experience in lieu of a degree.
• Complete and successfully pass the Patient Access training course.
• Ability to work in a high-volume, fast-paced environment and perform basic mathematical calculations.
• Detail oriented, organized, team player, compassionate, excellent customer service and interpersonal communication skills.
• Desired:
  Knowledge of healthcare regulatory guidelines (HIPAA, AHCA, EMTALA, Medicare coverage structure and medical necessity compliance).
• Understanding of insurance contracts, collections, authorizations, pre-certifications, Microsoft Office products, and EMR applications.
• Knowledge of medical terminology.
• Bilingual in English and Spanish/Creole preferred.

Minimum

Required Experience:

2 Years

EOE, including disability/vets