OPO Aftercare Support Coordinator

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The Life Alliance Organ Recovery Agency is currently seeking a full time OPO Aftercare Support Coordinator. This position is responsible for the research, development and implementation of a bereavement program focused on providing emotional support, practical information resources, guidance and follow-up to families who have experienced a death and have made the decision to donate organs and/or tissue.

• Facilitating communications via correspondence between donor families and transplant recipients.

• Coordinating donor family local events such as the Donor Medal Recognition Ceremony, Donor Family Picnic and Donor Family Retreat.

• Assisting Managers of Organ Procurement in creating and developing bereavement materials and departmental publications to include copy and design (i.e. Journeys Newsletter, event invitations/programs, and bereavement journal).

• Conducting follow‑up communications with organ donor families via telephone, letters, and mailings to provide brief grief counseling and referral services to community organizations.

• Researching and providing general recipient updates when requested by donor families.

• Facilitates exchange of correspondence between donor families and donor recipient/families in accordance with established policies and procedures (documenting Donor Family communications initial follow‑up, six‑month follow‑up and general inquiries).

• Obtaining and scanning donor and recipient pictures and quotes for educational initiatives and donor family events, ensuring all pictures and quotes are authorized for use by the appropriate party with completed UM release forms.

• Coordinating donor family special projects such as the Gift of Life Quilt and Donor Memorials (i.e. Trees of Life).

• Coordinating donor family participation in national events such as the National Donor Medal Recognition Ceremony, Rose Parade Donate Life Float and Transplant Games.

• Assisting Community Services Manager with social media initiatives (Facebook, Twitter) to share Donor Family Programs activity information and increase awareness of the organization’s efforts.

• Developing and maintaining effective relationships with donor families and volunteer‑based foundations/organizations (i.e. South Florida Transplant Alliance, Organ Donor Awareness Foundation) and participating in events to increase donation awareness and/or raise funds for Donor Family Services.

• Maintaining a log of activities (activity, format, venue, audience, contact information, date and time) and providing a monthly report and time log to Clinical Program Manager.

• Complying with all consent and grief/bereavement training opportunities as indicated/required by LAORA performance metrics and/or continuous improvement opportunities.

• Assisting in the development of hospital education programs to Pastoral Care and Social Work/Case Management departments at hospitals within the service area, and conducting in‑services.

• Providing real‑time effective clinical education to nursing, medical and other departments on a needs‑basis during donor cases (i.e. clinical triggers, approach strategy, consent process, etc.) as well as building working relationships with hospital staff to ensure successful outcomes.

• Processing Donor Family event purchase orders/check requisitions.

• High School Diploma plus appropriate experience or Associate degree.

• Minimum three years’ work experience dealing with Donor Family Services is preferred; grief counseling experience will also be considered.

• Relevant combination of education and work experience will be considered.

• Excellent communication skills.

• Ability to deal with a wide range of donor families.

• Excellent organizational skills.

• Efficient in Microsoft Word, Excel, PowerPoint, Access and Outlook. 3.8 Experience in Social Media Outreach.

• Strong attention to detail.

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The University of Miami offers competitive salaries and a comprehensive…