Quality Improvement Coordinator

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Miami Jewish Health is one of the largest providers of healthcare and living options for aging adults in the Southeast. We operate Florida PACE (Program of All-Inclusive Care for the Elderly) Centers, the largest PACE program in Florida, which serves as health plan, healthcare provider, and social center designed for older adults with complex medical needs. We have four adult day health centers that serve participants in Miami-Dade and Broward counties.

Our careers are challenging, meaningful and rewarding. Join us now to do purposeful work in supporting our community’s seniors and their families.

Quality Improvement Coordinator

The Quality Improvement Coordinator is responsible for assisting in the developing, implementing, and evaluating PACE performance improvement activities. This includes, but is not limited to:
1) supporting the organization's performance improvement process;
2) identifying performance trends; and
3) prioritizing and recommending improvements through data-driven analysis. The Quality Improvement Coordinator also plays a role in ensuring compliance with all State and Federal contractual requirements regarding quality management. The Quality Improvement Coordinator reports to the Quality Improvement and Quality Improvement and Compliance Manager.

• Responsible for supporting PACE’s performance improvement process. This includes, but is not limited to, provide consultative services for PACE staff toward meeting standards of performance and organizational compliance, including providing education to PACE staff on performance expectations as well as the latest information on quality techniques and standards.
• Identifying opportunities for performance improvement in all areas
• Conducts chart audits to oversee documentation compliance
• Oversees data collection from sites for HPMS data submission
• Coordinates, and prepares monthly Quality Subcommittees, and takes minutes
• Use the principles of continuous quality and performance improvement to monitor functions and drive organizational change.
• Supports the grievance process and facilitates meetings as needed to ensure customer satisfaction.
• Perform periodic performance reviews and targeted audits as determined by the Quality Improvement and Compliance Manager, leadership and performance trends
• Represents Quality Improvement and Compliance Manager at meetings as necessary.
• Participates in continuing education programs and related community activities.
• Supports the department in any additional activities as needed

Bachelor’s degree preferred

• One to three years of previous Quality/Risk/Patient Safety work experience and/or one to three years of previous healthcare experience required.

• N/A

• Analytical skills necessary to develop and implement plans and evaluate effectiveness.
• Ability to multi-task and pay close attention to details and resolve problems.
• Intermediate to advanced computer skills, Microsoft, Word, Excel and other database applications.
• Bilingual:
  English and Spanish/Creole
• Customer Service Skills
• Regulatory and Accredited Agencies Expertise: AHCA, CMS, DOEA, etc.
• Ability to set and meet deadlines
• Ability to work in high-pressure situations
• Experience with statistical software
• Reporting and data visualization skills
• Excellent attention to detail

• Normal working condition with adequate lighting and ventilation

• No routine exposure to blood/body fluids/tissues but may occasionally require performing unplanned activities which may involve exposure to blood/body fluids/tissues.

• Ensures that resident’s/patient’s rights are adhered to
• Demonstrates professionalism and accountability
• Demonstrates a caring attitude consistent with Miami Jewish Empathicare
  
  SM toward MJH residents, patients, family members, employees, and other facility guests
• Demonstrates excellent communication skills
• Ensures confidentiality and security of patients’ medical information
• Identifies and utilizes appropriate channels of…