Massage Therapist

Overview

Provide a variety of massage treatments and bodywork therapies to guests, including Swedish massage, deep tissue massage, hot stone massage, aromatherapy, reflexology, and other specialized modalities, using a range of techniques and pressure levels to meet guests' individual needs and preferences.

• Conduct thorough consultations with guests to assess wellness goals, health history, and treatment preferences, and recommend appropriate massage treatments and enhancements based on their needs and expectations.
• Perform treatments with precision, skill, and attention to detail, ensuring the highest standards of quality, safety, and sanitation, and providing a relaxing and therapeutic experience for guests.
• Educate guests about the benefits of massage therapy, skincare products, and wellness practices, and provide personalized recommendations for at-home self-care and follow-up treatments to enhance their overall well-being.
• Maintain cleanliness and organization in massage therapy rooms, spa facilities, and equipment, and adhere to company standards for hygiene, sanitation, and infection control to ensure a safe and hygienic environment for guests and staff.
• Promote spa services, special offers, and wellness programs to guests, and actively engage with guests to encourage bookings, upsells, and repeat visits to the spa.
• Assist with administrative tasks, such as scheduling appointments, managing inventory, and processing payments, to support the efficient operation of the spa and wellness center.
• Participate in training sessions, workshops, and staff meetings to enhance your skills, knowledge, and understanding of massage therapy techniques, wellness trends, and guest service best practices.

• Certification or licensure as a Massage Therapist from a recognized accrediting organization, such as NCBTMB, CAMTC, or equivalent.
• Previous experience in massage therapy, preferably in a spa, wellness center, or hospitality setting, with a demonstrated proficiency in performing a variety of massage treatments and bodywork modalities.
• Strong technical skills and knowledge of massage therapy techniques, anatomy, and physiology, with the ability to customize treatments to meet guests' individual needs and preferences.
• Excellent communication and interpersonal skills, with the ability to build rapport with guests, listen attentively to their concerns, and provide compassionate care and support.
• Professionalism and discretion, with respect for guest privacy, confidentiality, and comfort during treatments and consultations.
• Flexibility to work varied shifts, including evenings, weekends, and holidays, as required in a 24/7 operation onboard a cruise ship.
• Proficiency in English; additional language skills are a plus, particularly languages commonly spoken by our international guests.