Clinical Business Operations Representative

Clinical Business Operations Representative 3

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• Assists the department in managing expectations surrounding pre- and post-patient care.
• Obtains or reviews all patient demographic information, insurance information, and referral numbers.
• Reviews clinical records for completeness including authorization, signatures, missing data, and other patient information.
• Answers multiple telephones for the department: triages incoming calls, responds to questions, directs calls, and documents messages in the appropriate software.
• Greets visitors and callers, handles their inquiries, and directs them to the appropriate employee according to their needs.
• Works cooperatively with fellow employees to solve problems and enhance the smooth and efficient flow of the practice.
• Provides coverage for responsibilities of co-workers when assigned or as need arises.
• Develops and promotes the use of effective methods of communicating with physicians, managers, peers, trainees, and staff on a regular basis.
• Maintains confidentiality of all information.
• Adheres to University and unit-level policies and procedures and safeguards University assets.

Complete Physician orders/request accurately. Monitor access to new appointments and manage any waiting list. Manage U-chart and Otter in baskets for assigned specialty. Enter and route requests to appropriate staff within OTTR, U-Chart, and/or Cerner. Proactively monitor and manage physician clinical schedules to optimize time and ensure efficient use of capacity, including scheduling for non-transplant clinics and procedures. Follow instructions from and assist supervisory staff as required.

Treat all patients, co-workers, and internal customers with dignity and professionalism both in person and on the phone. Maintain professional relationships with all physicians. Establish and maintain good working relationships with fellow employees. Work cooperatively to solve problems and enhance the smooth, efficient flow of the practice.

• High school diploma or equivalent required
• Minimum 2 years of relevant experience

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

Job Status:
Full time
Employee Type:
Staff
Pay Grade: H5

UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year.

Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.

The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.  for additional information.