Lead Patient Access Associate, Diagnostic Ctr - Baptist Shift Varies

Lead Patient Access Associate, Diagnostic Ctr - Baptist

Join to apply for the Lead Patient Access Associate, Diagnostic Ctr - Baptist, $1000 Bonus, FT Shift Varies role at Baptist Health.

Baptist Health is the region's largest not‑for‑profit healthcare organization, with 12 hospitals, over 29,000 employees, 4,500 physicians and 200 outpatient centers, urgent care facilities and physician practices across Miami‑Dade, Monroe, Broward and Palm Beach counties. With internationally renowned centers of excellence in cancer, cardiovascular care, orthopedics and sports medicine, and neurosciences, Baptist Health is supported by philanthropy and driven by its faith‑based mission of medical excellence.

For 25 years, we have been named one of Fortune's 100 Best Companies to Work For, and in the 2024‑2025 U.S. News & World Report Best Hospital Rankings, Baptist Health was the most awarded healthcare system in South Florida, earning 45 high‑performing honors.

What truly sets us apart is our people. At Baptist Health, we create personal connections with our colleagues that go beyond the workplace, and we form meaningful relationships with patients and their families that extend beyond delivering care. Many of us have walked in our patients' shoes ourselves and that shared experience fuels our commitment to compassion and quality. Our culture is rooted in purpose, and every team member plays a part in making a positive impact – because when it comes to caring for people, we're all in.

Exemplary teamwork, service, and overall knowledge of BHSF Revenue Cycle from a Patient Access perspective. This position serves as a preceptor for new hires. The incumbent coordinates patient flow, ensures timely processing, and maintains knowledge and deployment of practices used within the department, physician practice, or hospital to address patient questions or concerns. They act as a Patient Access resource and assume a leadership role in the absence of a Manager/Supervisor.

They keep current with insurance requirements, BHSF pricing, financial assistance options, and overall BHSF Revenue Cycle operations. They assist with "go lives" and various departmental initiatives, participate in departmental committees, and champion opportunities. They practice the Baptist Health philosophy of service excellence in providing professional, compassionate, and friendly service to patients of all ages, families, employees, physicians, and community members.

Estimated pay range: $18.59 – $22.49 per hour, depending on experience.

• High School, Cert, GED, Trn, Exper.

• For internal staff:
  Minimum of 2 years Patient Access experience.
• Meets/ exceeds BHSF registration accuracy and productivity standards for at least the most recent 12 months.
• Exceeds departmental KPIs.
• Maintains a positive attitude, is self‑motivated, and encourages others.
• Cross‑trained in multiple areas/product lines/practices to substitute all staff positions as needed.
• For external staff:
  Associates Degree preferred with 2 years Patient Access experience, or 3 years Patient Access/Leadership experience in lieu of a degree.
• Complete and successfully pass the Patient Access training course.
• Ability to work in a high volume, fast‑paced work environment, and perform basic mathematical calculations.
• Detail oriented, organized, team player, compassionate, excellent customer service and interpersonal communication skills.
• Desired:
  Knowledge of healthcare regulatory guidelines to include, but not limited to, HIPAA, AHCA, EMTALA, and Medicare coverage structure, including medical necessity compliance guidelines.
• Understanding of insurance contracts, collections, authorizations, pre‑certifications, Microsoft Office products, and EMR applications, etc.
• Knowledge of medical terminology.
• Bilingual English and Spanish/Creole.

Minimum

Required Experience:

2 Years

Equal Opportunity Employer, including disability/vets