Patient Access Representative ; On-Site Bascom Palmer Eye Institute, Miami, FL

Job Title:

Patient Access Representative 2 (On-Site)

Location:

Miami, Florida | Institution:
University of Miami, Bascom Palmer Eye Institute

• Obtains, confirms, and enters demographic, financial, and clinical information necessary for financial clearance of scheduled patient accounts.
• Contacts patients’ families or physicians’ offices to obtain missing insurance information.
• Verifies insurance and confirms insurance eligibility of patient coverage benefits, notifying patient and referring physician in the event of failed eligibility.
• Collaborates with scheduling departments to identify add-on patients.
• Obtains necessary authorizations, pre-certifications, and referrals.
• Notifies patients of liabilities and collects payments.
• Maintains appropriate records, files, and accurate documentation in the system of record.
• Adheres to University and unit-level policies and procedures and safeguards University assets.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

• Education:
  
  High school diploma or equivalent.
• Experience:
  
  Minimum 2 years of relevant experience.
• Knowledge, Skills and Attitudes:
  • Knowledge of generally accepted accounting procedures and principles.
  • Skill in completing assignments accurately and with attention to detail.
  • Ability to process and handle confidential information with discretion.
  • Ability to work independently and/or in a collaborative environment.
  • Ability to communicate effectively in both oral and written form.

Department Specific Functions:
Provides a welcoming professional demeanor. Interacts and works effectively with patients of all ages and the healthcare team to ensure a favorable first impression and positive patient experience. Coordinates a wide range of functions from pre-arrival to discharge utilizing multiple systems including EPIC MyChart, Grand Central ADT, Cadence, Prelude, Radiant, OP Time, Care Everywhere, Resolute, and others independently to service patients promptly in a fast-paced, constantly changing environment.

Salary and Benefits:
The University of Miami offers competitive salaries and a comprehensive benefits package, including medical, dental, tuition remission, and more.

UHealth-University of Miami Health System, South Florida’s only university-based health system, provides leading-edge patient care powered by groundbreaking research and medical education at the Miller School of Medicine. As an academic medical center, we serve South Florida, Latin America, and the Caribbean, with more than 1 million patient encounters each year.

The University of Miami is an Equal Opportunity Employer – Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.

Job Status:
Full time
Employee Type:
Staff
Pay Grade: H4