Ops Medical​/Health Care Program Analyst

- OPS MEDICAL/HEALTH CARE PROGRAM ANALYST

Requisition No: 864701
Agency:
Agency for Health Care Administration

Working Title:

OPS MEDICAL/HEALTH CARE PROGRAM ANALYST
Pay Plan:
Temp
Position Number:
Salary: $21.00 Hourly
Posting Closing Date: 11/08/2025

The Agency for Health Care Administration (AHCA) is Florida's chief health policy and planning entity. The Agency administers the Florida Medicaid program, licensure and regulation of nearly 50,000 health care facilities, and empowers consumers through health care transparency initiatives. Under the direction of the Agency Secretary, AHCA is focused on advancing Governor DeSantis’s vision for Florida’s health care system to be the most cost-effective, transparent, and high-quality system in the nation.

The Medicaid program provides low‑income families and individuals with access to health care.

This role provides full‑time customer service to a high‑volume Contact Center within the Bureau of Medicaid Recipient and Provider Assistance (RPA). Responsibilities include answering recipient and provider questions regarding Medicaid covered services, providing Choice Counseling for Managed Care programs, making referrals, maintaining up‑to‑date knowledge of the Florida Medicaid program, and meeting established contact center performance measures. This is a non‑remote, full‑time position, paid $21.00 per hour.

• Knowledge of detailed Medicaid policies and procedures.
• Knowledge of Statewide Medicaid Managed Care programs.
• Knowledge of Contact Center policies and procedures, including Choice Counseling.
• Familiarity with computer systems such as Outlook, Excel, Word, SharePoint, and other programs.
• Basic medical terminology knowledge.
• Excellent verbal and written communication, active listening, and ability to explain complex information.
• Efficient time management, organization, and multi‑tasking skills.
• Professional interpersonal skills in both one‑on‑one and group settings.
• Professional telephony skills in a high call volume setting.
• Proficient typing and keyboarding skills.
• Analytical and problem‑solving skills.
• Ability to meet deadlines and work well under pressure.
• Ability to handle sensitive information and adhere to confidentiality requirements.
• Follow instructions, learn and apply knowledge, adapt to change, maintain professional relationships, and travel as required.

Two years of experience providing a professional level of customer service in a fast‑paced, consumer‑centric environment.

Moderate to extensive experience with Excel, Outlook, Word, and quick, accurate typing. Six months experience in Project Management.

Tiffany Trinidad – 305‑593‑3019

Applicants must complete a State and National criminal history check and any applicable Florida state checks before employment. All applicants will undergo fingerprinting and background review. The State of Florida requires successful completion of all screening requirements for employment.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace. Candidates requiring a reasonable accommodation under the Americans with Disabilities Act must notify the hiring authority in advance. All employees are subject to drug testing in accordance with Florida law.

• No state income tax for residents of Florida.
• State Group Insurance coverage options (health, life, dental, vision, and supplemental).
• Savings & Spending Accounts.
• 401(a) FICA Alternative Plan administered through VALIC.
• Florida Deferred Compensation Plan (457b).
• Other benefits available via

Entry Level

Full‑time

Health Care Provider – Government Administration