Patient Access Representative

Position: Patient Access Representative 1, Full Time
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** Current Employees:
** If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click  to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet, please review this .
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* Location:

UHealth Tower - Emergency Department
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* Schedule:

3:00 PM – 11:30 PM, with alternating weekends
** The Patient Access Representative 1 (On-Site) (U) projects a professional and welcoming demeanor and welcomes visitors (i.e., vendors, customers, patients, staff, students etc.) to the department by promptly greeting them, in person or on the telephone, and answering or referring their inquiries appropriately. Patient Access Representative 1 (On-Site) (U) serves as the first point of contact for patients and customers entering facility/department and interfaces effectively with all members of the healthcare team, keeping patients informed of any delays.
** CORE

JOB FUNCTIONS:

** 1. Greets visitors to the department and directs them to their requested destination.  
2. Answers incoming calls and places outgoing calls, in a timely and efficient manner, while providing  
3. Exceptional customer service to further a positive institutional image.  
4. Responds to general questions and inquiries, forwards non-routine requests to appropriate staff for.  5. Handling.  
6. Assists with general administrative task, such as sorting departmental mail, faxes, troubleshooting office.  
7. Equipment etc.  8. Maintains department directories and visitation logs.  
9. Maintains a tidy and clean reception area.  10. Places orders for department supplies as requested by department leadership.  11. Projects a professional appearance and pleasant demeanor creating a welcoming atmosphere.  12. Adheres to University and unit-level policies and procedures and safeguards University assets.
*** This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.
***** CORE

QUALIFICATIONS:

*** High School diploma or equivalent
* Minimum 1 year of relevant experience
** Knowledge, Skills, and Attitudes:
*** General knowledge of office procedures and operations.
* Skill in data entry with minimal errors.
* Ability to communicate effectively in both oral and written form.
* Skill in completing assignments accurately and with attention to detail.
* Ability to process and handle confidential information with discretion.

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year.

Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.

The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click  for additional information.
** Job Status:
** Full time
** Employee Type:
** Staff
* * Pay Grade:
** H3

The mission of the University of Miami is to transform lives through education, research, innovation, and service. A vibrant and diverse academic and healthcare community, the University of Miami and the University of Miami Health System ("UHealth") have rapidly progressed to become one of the nation’s top research universities and academic medical centers in the nation.

The University comprises 12 schools and colleges serving undergraduate and graduate students in more than 350 majors and programs. Visit  to learn more about our points of…