Clinical Business Operations - HYBRID

Position: Clinical Business Operations 2- HYBRID
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** Clinical Business Operations Specialist
** The University of Miami/UHealth department of Neurology has an exciting opportunity for a Full Time Clinical Business Operations Specialist to work at the UHealth Medical Campus. The Clinical Business Operations Specialist serves as a lead to Clinical Business Operations Representatives and facilitates the prompt resolution of highly complex problems related to pre and post care that arise in daily clinical operations.

The incumbent performs administrative and receptionist functions, to include answering incoming calls, efficient management of patients, and the acquisition of necessary patient care and records. The Clinical Business Operations Specialist assists patients in a courteous, efficient, and professional manner and ensures adherence to divisional and departmental service standards.
** Core Responsibilities
*** Assists the department in managing expectations surrounding pre and post patient care.
* Provides guidance and support to Clinical Business Operations Representatives and assists with training and continuous improvement.
* Obtains or reviews all patient demographic information, insurance information and referral numbers.
* Reviews clinical records for completeness including authorization, signatures, missing data, and other patient information.
* Answers multiple telephones for the department: triage incoming calls, responds to questions, directs calls, and documents messages in the appropriate software.
* Greets visitors and callers, handles their inquiries, and directs them to the appropriate employee according to their needs.
* Works cooperatively with fellow employees to solve problems and enhance the smooth and efficient flow of the practice.
* Provides coverage for responsibilities of co-workers when assigned or as need arises.
* Develops and promotes the use of effective methods of communicating with physicians, managers, peers, trainees, and staff on a regular basis.
* Maintains confidentiality of all information.
* Adheres to University and unit-level policies and procedures and safeguards University assets.
** Department Specific Functions
*** Serve as a lead and subject matter expert within the Movement Disorders Division, providing guidance on clinical operations, cross-functional collaboration, and administrative processes.
* Train incoming administrative personnel on Movement Disorders clinical operations.
* Submit requisitions, expense reports and reimbursements for materials such as business cards, uniforms, computer hardware, materials for interdisciplinary meetings, office supplies, and promotional items.
* Monitor and review clinical and clerical CRM WQ and escalation requests daily to ensure timely resolution and identify opportunities to improve patient scheduling processes.
* Distribute updated Division documents to internal and external stakeholders.
* Maintain up-to-date physician documentation, including CME, board certifications, and licenses.
* Provide administrative and clerical support to Nurse Practitioners, Fellows, and Instructors.
* Collect and distribute faxes, and assist with monitoring daily NICE call metrics, including call queues, refusals, call volume, and review of recorded calls.
* Participate in rolling or continuous calendar reviews to improve patient access, identify scheduling errors, and ensure provider templates are accurate and optimized.
* Engage in special projects and initiatives, including active participation in the organization, growth, and coordination of the Deep Brain Stimulation (DBS) program.
* Serve as a liaison among key departments, including Neuropsychology, Neurosurgery, and Psychiatry/Psychology.
* Complete Physician Leave Requests (PLRs), template modification forms, subpoena management, room requests, and other administrative tasks.
*** This list of duties and responsibilities is not intended to be…