Revenue Specialist Ii

Position: REVENUE SPECIALIST II - 60023826
Requisition no: 868138

agency: children and families

working title: revenue specialist ii
- pay plan: career service

position number:

salary: $34,760.00, in accordance with dcf salary policy

posting closing date: 01/20/2026

total compensation estimator
tool

this is an open competititve opportunity.

revenue specialist ii

department of children and families

this is a statewide vacancy - positon location will be determined by selected candidate location

the florida department of children and families (dcf) isthe state of florida's social services agency. The agency oversees services for child safety, fostering, adoption, domestic violence, adult protective services, refugees, homelessness, mental health, substance abuse, childcare providers, human trafficking and government assistance. The agency's mission is to work in partnership with local communities to protect the vulnerable, promote strong and economically self-sufficient families, and advance personal and family recovery and resiliency.

within dcf, the economic self sufficiency (ess) program helps to promote strong and economically self-sufficient communities by determining eligibility for food, cash and medical assistance for individuals and families on the road to economic recovery.

under the ess program, the office of public benefits integrity (opbi) is responsible for investigating government assistance fraud or misuse regarding the snap (food assistance), d-snap (disaster food assistance) tanf (cash assistance), and medicaid programs by individuals or merchants.

to be considered for this position responses to the qualifying questions are required and must be verifiable based on your submitted application.

* the requested information must be disclosed on the state of florida candidate profile. It is not acceptable to write "see resume" on the candidate profile (application).
* applicants must meet the minimum requirements to be hired for this position.

revenue specialist ii -  - ess opbi benefit recovery program

this is not a telework position.

the selected candidate will be required to work at the closest available office location.

this position is a statewide vacancy and the position's location will be determined by the selected candidate's location.

some travel may be required.

this is a full-time position working 40 hours per week.

business hours are 8:00 am - 5:00 pm est, monday - friday.

the incumbent is a member of the dcf d-snap disaster response team and, in that capacity, may be required on short notice to perform duties and travel in support of disaster relief. During such events, incumbent may be required to work more than 8 hours per day.

minimum requirements:

• must have a valid state-issued driver's license
• a willingness to travel extensively, including overnight travel

preference will be given to candidates with the following:

• experience working in the economic self sufficiency access program
• experience working in the office of public benefits integrity

job duties and responsibilities:

the primary function of a revenue specialist ii in the benefit recovery program within the economic self sufficiency program is responsible for utilizing established collection measures to ensure timely and accurate repayments of government benefits that have been overpaid. This position is qualified to be exempt from public record. The incumbent will ensure the job duties and responsibilities are completed in a timely manner and with a high accuracy rate.

It is important for the applicant to display a professional attitude and strong work ethic. Duties include assisting in fraud investigations and providing support in the recovery of funds lost due to waste, fraud, or abuse.

• research and update all required collections reports on a monthly, quarterly, and yearly bases.
• handles high volume of client contact primarily via telephone which includes but is not limited to, inquiries from clients and representatives concerning demand notices, repayment agreements, monthly statements, and general inquiries.
• follow-up on court or appeals hearings to ensure decisions are updated on the system of record as well as on the national file. Provide documentation from court hearings processes to accountant staff to up-date client accounts. Processing and initiating implementation of all disqualification requests and various reports within benefit recovery guidelines.
• researches and provides accurate documentation to clients, private collections contractor, and federal agencies for interstate collections under the interstate compact, the division of public assistance fraud, the state attorney's office, and the department of corrections.
• responds to inquiries from recipients regarding over payment of benefits and resolves clients' issues in reference to the temporary assistance for needy families, food assistance and medicaid programs.
• request and/or issues auxiliaries for accounts with a credit balance created by auto recoupment(s). Remove ebt benefits from customer accounts as required.
• acts as the…