Eligibility Specialist Ii

Eligibility Specialist II – Position

Requisition No: 868479

Agency:
Children and Families

Position Number:
Various Vacant Positions

Occupation Profile:
Community and Social Services Specialist

Job Family:
Community and Social Services

Occupational Group:
Counseling and Social Work

We’re thrilled to announce an internal promotional opportunity for our dedicated ESS team members! If you’re currently in an ESS I (or higher) role and have at least 18 months of hands‑on experience determining eligibility for essential programs like Temporary Cash Assistance, Food Assistance, Medicaid, and Refugee Assistance — this is your chance to elevate your career!

Step into the role of Eligibility Specialist II, where you’ll provide crucial backup to supervisors, strengthen team accuracy and training, and play a vital role in ensuring our clients receive the services they need.

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Important Note
:
The selected candidate will not telework. Additionally, strong knowledge in Food Assistance and Medicaid is highly preferred for this role.

This isn’t just a promotion — it’s a chance to amplify your leadership impact, sharpen your technical expertise, and help guide the next generation of ESS excellence.

📅
Apply by January 25th, 2026 to join us in shaping stronger, more resilient communities across Florida!

• Current ESS employee in position of ESS I or above.
• At least 18 months of experience in determining eligibility for public assistance programs (ESS Programs) including Temporary Cash Assistance, Food Assistance, Medicaid, and Refugee Assistance. This includes processing applications or reviews from receipt to disposition.
• Strong knowledge of Food Assistance and Medicaid policy and procedures is preferred.

• Assist supervisor in performance mentoring and technical assistance; provide in‑unit training for development or for employees where problems have been identified.
• Perform case reviews as assigned; conduct operational monitoring, tracking or casework, and complete reports as required.
• Assist supervisor in handling client complaints and act as a supervisory backup in the supervisor’s absence.
• Process special error‑prone/complex cases when required.
• Accurately input data into all systems and evaluate outcomes to ensure eligible individuals receive their benefits.
• Review and analyze data from Quality Control and all monitoring sources; provide training sessions in areas where errors were identified.
• Review cases of clients requesting a fair hearing to ensure correct processing and hold conferences with clients at the supervisor’s request.
• Participate in committees, work groups and community activities as directed by the supervisor.
• Perform other related duties.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or the People First Service Center . Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.

Veterans’ Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement.

• OPA LOCKA, FL, 33054
• MIAMI, FL, 33128

For assistance, call the People First Service Center at  Monday – Friday, 8:00 a.m. to 6:00 p.m., Eastern time.