Eligibility Specialist

Position Overview

Title: Eligibility Specialist I

Agency: Children and Families

Requisition No: 864009

Position Number:

Salary: $1,392.96 bi-weekly ($36,216.96 annually)

The posting will be used to fill position vacancies in OPS and Career Service.

Families in need and in crisis require time‑sensitive actions from strong, compassionate individuals who are dedicated to assisting the vulnerable and promoting strong, self‑sufficient families. This demanding career could be your opportunity to help those in need make a better life for themselves and their families.

• Interview applicants to obtain and verify information needed to determine eligibility for Food Assistance, Medicaid, and Cash Assistance.
• Learn state and federal program regulations through intensive training and ongoing education.
• Instruct clients in completion of application forms and review for completeness and accuracy.
• Determine program eligibility in accordance with current regulations using a computer‑based eligibility system.
• Research applicant information until eligibility status is confirmed.
• Report cases where identity theft or fraud is suspected.
• Advise clients of deadlines, time frames, and required actions.
• Work with clients who may not take required actions within the required time frame.
• Maintain electronic files and conduct regular reviews and updates.
• Document all communications and contacts with clients.
• Manage an electronic caseload, ensuring accuracy and processing within specified time frames.
• Compute and authorize government assistance benefits based on financial and family status and explain monthly benefit amount to the customer.
• Stay current with changes in rules, laws, procedures, etc.
• Face‑to‑face contact with clients may be required.

• Two years or more of customer service, interviewing, recruiting, investigating, accounting, processing insurance policies, or determining eligibility; OR associate degree or higher from an accredited college or university; OR 60 semester hours or 90 quarter hours can substitute.
• Ability to attend an 8‑12 week mandatory training course.

• Eligible candidates required to complete a skills assessment (typing, GAME, EPP). Assessment must be completed within 3 days of link sent.
• Typing test: minimum 25 words per minute.
• General Aptitude Mobile Evaluation (GAME).
• Employee Personality Profile (EPP).
• Telework eligibility may be available after 9 months employment, training completed, and performance expectations met.
• Language proficiency may be considered.
• Incumbents may be expected to work during emergencies or natural disasters.

• Apply laws, rules, and regulations governing eligibility for multiple assistance programs.
• Review images and documents for eligibility determinations.
• Communicate with clients to obtain and verify eligibility information.
• Detect and evaluate potential fraudulent situations.
• Analyze written, numerical, and verbal data from various sources.
• Enter data accurately into a computerized system.
• Navigate computer screens and complete basic computer documents.
• Plan and organize caseload to meet regulatory timeliness.
• Read, understand, and apply detailed regulations and policy directives.
• Perform mathematical computations accurately and rapidly.
• Establish and maintain cooperative working relationships with the public and staff.
• Use computers and related software packages.
• Follow written and oral directions.

• Include supervisor names and phone numbers for all periods of employment.
• Explain any gaps in employment.
• Provide verifiable experience, education, training, knowledge, skills, and abilities.
• Do not use “See Resume” to replace work history.
• If encountering online application problems, call People First Service Center at (877) 562‑7287.

Working for the State of Florida offers a highly competitive set of employee benefits, opportunities for advancement, and professional development. Employees are encouraged to take advantage of available departmental programs.

Florida offers diverse environments,…