Universal Banker Senior

Overview

The Universal Banker role consists of assisting clients, providing exceptional customer service, and accurately and efficiently performing all paying, receiving and collection functions. Processing transactions, adhering to strict security measures and to strong balancing procedures. Cross-trained in all servicing functions of the platform to support bankers and continue to assist clients as needed, such as, but not limited to, opening accounts, wire transfer input, change of address, and client research.

Ensures accuracy, excellence in client service and maintains appropriate measures relative to security and bank regulatory procedures. Takes an immediate active role in meeting the needs and expectations of clients by servicing, promoting and identifying cross selling opportunities. May provide guidance and training to Universal Bankers or other Universal Banker Seniors assigned to other bank locations. At the direction of the Banking Center Manager, will help ensure scheduling of Universal Bankers meet client needs (e.g., breaks, lunch schedule).

Takes a leading role when one or more Universal Bankers are in the banking center, acting as a mentor.

Engages in conversation with clients by actively listening and asking questions. Introduces clients to other CNB team members, as appropriate, to proactively help meet their financial needs.

• Proactively and pleasantly greets clients to establish a connection and develop rapport, providing outstanding, personalized client experience.
• Client Services duties include helping in the lobby to ensure clients are attended to at all times; when not servicing clients in the teller line, the Universal Banker is required to assist clients in the lobby and refer clients to appropriate bank personnel to meet their financial needs.
• Executes a variety of transactions in accordance with applicable policies and procedures, with a high level of accuracy and efficiency while maximizing the sales potential of every interaction.
• Consistently meets and/or exceeds assigned individual and team referral/sales goals.
• Identifies client profiles and their respective needs, asks questions, identifies needs, makes appropriate benefit statements, handles objections, closes referrals to the appropriate business partner, ensures client retention and client service satisfaction.
• Develops business name sales leads by scrubbing leads through Hoovers or other lists to provide leads/referrals to the sales staff; must meet bank-established minimum monthly lead goal.
• Maintains the highest level of confidentiality with all information obtained.
• Promotes the Bank’s products and services.
• Adheres to cash handling, operational, security and BSA/AML policies and procedures to avoid liability.
• Learns, understands, and serves as back up to Business Transaction Leader to perform complex transactions, monitors security policies and procedures, maintains proper balancing procedures, and ensures timely completion and processing of all necessary paperwork.
• Is responsible as part of the two-member team to open and/or close the branch.
• Provides timely and efficient client service by continuously helping the rest of the banking center team.
• Develops and maintains a prospect list of potential non-on-us leads from teller line transactions.
• Handles checks, debit/credit tickets and all other necessary transactions such as loan payments within established limits.
• Ensures accuracy and adequacy of bank currency and coin supply and verifies cash shipments, including ordering, shipping currency and coins.
• Cross-trained to perform balancing of ATMs, TCR, as applicable and night depository.
• Cross-trained in all areas of client service including opening accounts, wire transfers, etc.
• Ensures all teller work is correctly and timely scanned through branch remote capture daily.
• Responsible for sending files and documents for storage following bank guidelines.
• Contacts clients to verify new payees when initiated in E-partner.
• Answering and responding to internal/external client phone calls; responds to emails on behalf of sales staff to PBB Support when WTA’s are missing or incomplete schedules A’s.
• May assist the…