Relationship Manager - SVP

The Portfolio Optimization Relationship Manager is a strategic professional who follows the latest trends in their own field and adapts them for application within the business. Excellent communication skills are required to negotiate externally as well as internally. Developed diplomacy skills are required to guide, influence, and convince others, particularly customers as well as other internal partners. Accountable for significant direct business results and authoritative advice regarding the operations of the business.

Makes strategic decisions and is responsible for escalating relevant situations appropriately. Ability to undertake and manage multiple projects for desired results.

• Assesses the portfolio of clients and defines a strategy that best suits Citi and clients' interests.
• Calls on clients to negotiate and manage relationships and proactively owns, responds to, uncovers and anticipates future needs, roadblocks or risks, and expectations.
• Partners with other teams within the Commercial Bank, Retail Bank, and other areas to assess clients within CCB and other lines of businesses.
• Works with the team to develop an exceptional level of client service and to build solid relationships that will lead to substantial improvements in profitability.
• Manages relationships with large credit exposures, coordinating and supervising the entire process, ensuring proper application of policies and institutional processes.
• Leads highly sensitive and complex discussions with clients regarding the restructuring, reduction, or termination of credit relationships, ensuring decisions are conveyed clearly, ethically, and with minimal impact on Citi's reputation.
• Has experience in underwriting principals and risk management.
• Executes strategic initiatives launched centrally at all levels.
• Appropriately assesses risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets.
• Ensures the appropriate “Know Your Client” (KYC) and other compliance deliverables are met.
• Ensures compliance with regulatory requirements and Citi's policies/guidelines at all times.
• Possesses the ability to mentor, guide and lead junior team members regularly.

• 10+ years of relevant experience in the commercial banking industry.
• Sound knowledge of banking and investment products and processes, with a track record of providing sound banking and financial advice and solutions to clients.
• Highly focused, able to rapidly identify key priorities and communicate them clearly.
• Demonstrates intermediate to advanced credit skills; structures more complex deals, including global transactions.
• Demonstrates an expert level of Early Warning Detection skills.
• Demonstrates advanced knowledge of Citi’s credit-process and credit-appetite.
• Ability to work effectively in a team setting and coordinate multi‑functional teams to provide an exceptional client experience.
• Excellent interpersonal, communication and influencing skills (e.g., negotiation, consultative skills, leadership).
• Ability to work under pressure while making sound decisions.
• Accountable for significant direct business results or authoritative advice regarding the operations of the business.
• Proactive approach in strengthening business relationships with clients, delivering a simple, secure and seamless client experience.
• Ability to embrace new technology and understand the role digital plays in the client experience.
• Able to quickly adapt priorities based on the latest data insights.
• Education:
  
  Bachelor’s degree, Master’s degree preferred.

Commercial and Business Sales

Relationship Management

Full time

Miami, Florida, United States

$ - $ per annum

Citi offers competitive employee benefits, including medical, dental & vision coverage, 401(k), life, accident, and disability insurance, wellness programs, and paid time off packages.

Jan 15, 2026

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