Registered Client Service Associate

Registered Client Service Associate at Bci Miami

6 days ago Be among the first 25 applicants.

Bci provides financial services to individuals and corporations. We focus on being a global leader in innovations and personalized client experience and, with more than 10,500 employees, Bci is recognized as one of the best companies in which to work and develop a career. It is the third largest privately owned bank in Chile and it has more than 300 branch offices throughout Chile and representative offices in other countries.

Bci is an Equal Opportunity Employer - All qualified applicants will receive consideration without regard to race, color, religion, gender, national origin, age, disability, veteran status, or any other factor determined to be unlawful under applicable law.

The Registered Client Service Associate will support Bankers/Financial Advisors within a segment-specific client base while expanding new and existing affluent customers.

The Registered Client Service Associate will assist Bankers/Financial Advisors and clients with administrative and operational support as core activities. However, the Registered Client Service Associate will also perform sales activities utilizing banking, investments and credit products, primarily to contribute to the team's goals.

• Back up to the Bankers/Financial Advisors, ability to process their trades and prepare their investment proposals.
• Know how to explain investment proposals and assist in the rebalancing of portfolio controlling the suitability aspects of each client.
• Knowledge of ACATS in the transfer of assets between Broker Dealers.
• Gather and process new account opening and KYC documentation as well as maintain existing client information (Account Opening must be from beginning to end).
• Maintain Salesforce Pipeline report updated and ready to deliver detailed information in weekly or ad hoc team meetings (Ex.: logging emails, tasks, cases, events, etc.).
• Assist Bankers/ Financial Advisors updating and creating other Salesforce reports.
• Work with KYC/AML Team to assist with the creation and maintenance of the Client Risk Framework using information provided by Bankers/ Financial Advisors from client visits.
• Prepare client correspondence for Bankers/ Financial Advisors’ following firm guidelines.
• Support customers with inquiries on their investment accounts.
• Assist customers with registration and inquiries on the use of Netx.
• Oversee all Items for attention on investment accounts (Margin calls, Tender offers, etc.).
• Prepare reports for internal or external clients as needed (Balance report, Bond maturity schedule, Trade blotter, etc).

• Communicate regularly with clients and provide full customer service, both proactively and on demand. Prepare information for customers and resolve customer inquiries, claims and requisitions regarding operational issues with team.
• Process account onboarding of customers in Bci Miami from beginning to end, including help with processing thru Compliance.
• Commercial onboarding of new clients: debit card and checkbook requests and OB registration, and follow up / management of Welcome Email sent.
• Open cases for Online Banking Registration for new accounts and follow up until concluded and maintain log up to date.
• Answer customers or Bankers/ Financial Advisors inquiries on status of OB registration: search on system and if customer is not registered then open a case for registration.
• BSA Radar management and completion for new account opening and client onboarding and maintenance of existing clients.
• Complete Maintenance Requests from beginning to end, e.g.:
  Follow up on changes in customers contact and mailing information, ensure proper follow up and updated on system (maintenance), complete necessary forms, follow up on AS400.
• Manage any request from Documentation dept and Client Services Team, and complete any requests with the help of the banker.
• Manage W8 annual projects and finalize it by November of each year with 100% completion. Project includes obtaining list, and actively working on getting W8’s signed and filled out by customers.
• Wire transfers, process call…