Universal Banker

Overview

Think BIG. Achieve More. At City National Bank of Florida, we invest in our people and the communities we serve. Join a team where ambitious careers and meaningful relationships thrive together. We’re entrepreneurs at heart—growing fast, making an impact, and shaping the future of banking in Florida. To learn more about City National Bank of Florida visit About Us!

The Universal Banker role consists of assisting clients providing exceptional customer service, accurately and efficiently performing all paying, receiving and collection functions. Processing transactions, adhering to strict security measures and to strong balancing procedures. Cross‑trained in all servicing functions of the platform to support bankers and continue to assist clients as needed, such as, but not limited to, opening accounts, wire transfer input, change of address, and client research.

Ensures accuracy, excellence in client service and maintains appropriate measures relative to security and bank regulatory procedures. Takes an immediate active role in meeting the needs and expectations of clients; by servicing, promoting and identifying cross‑selling opportunities.

• Proactively and pleasantly greet clients to establish a connection and develop rapport, providing an outstanding, personalized client experience.
• Help in the lobby to ensure clients are being attended to at all times; when not servicing clients in the teller line, the Universal Banker is required to assist clients in the lobby and refer clients to appropriate bank personnel in order to meet their financial needs.
• Execute a variety of transactions in accordance with applicable policies and procedures, and with a high level of accuracy and efficiency while maximizing the sales potential of every interaction.
• Consistently meet and/or exceed assigned individual and team referral/sales goals.
• Identify client profiles and needs, ask need‑revealing questions, identify client CUES, make appropriate benefit statements, handle objections, close the referral to the appropriate business partner, ensure client retention and client service satisfaction.
• Develop business name sales leads by “scrubbing” leads through Hoovers or any other list to provide leads/referrals to the sales staff; must meet bank established minimum monthly lead goal.
• Maintain the highest level of confidentiality with all information obtained.
• Promote the Bank’s products and services.
• Adhere to cash handling, operational, security and BSA/AML policies and procedures to avoid liability.
• Act as part of a two‑member team to open and/or close the branch.
• Provide timely and efficient client service by continuously helping the rest of the banking center team.
• Develop and maintain a prospect list of potential non‑on‑us leads from teller line transactions.
• Handle checks, debit/credit tickets and all other necessary transactions such as loan payments within established limits.
• Ensure accuracy and adequacy of bank currency and coin supply and verify cash shipments, including ordering, shipping currency & coins.
• Cross‑train to perform balancing of ATMs, TCR, as applicable and night depository.
• Cross‑train in all areas of client service including opening accounts, wire transfers, etc.
• Ensure that all teller work is correctly & timely scanned through branch remote capture daily.
• Send files and documents for storage following bank guidelines.
• Answer and respond to internal/external client phone calls.
• Respond to emails on behalf of sales staff to BPB Support when WTA’s are missing or incomplete schedule A’s.
• Assist the rest of Business Center staff with other duties: EFT Department – debit card activation, travel dates, limit increases, disputes and ordering new cards; follow up with clients on missing/pending signature cards; provide access to safe deposit boxes after verifying client identity and right to access; handle documents for surrender boxes; follow up on past‑due safe deposit box rent; witness drilling of safe deposit boxes due to lost keys or abandoned property;
  
  prepare abandoned property for escheatment.
• Complete domestic/international wires according to the Board‑approved…