Receptionist​/Cashier

Overview

The CSI Representative assists in the overall positive rating of our dealership's Customer Service Index by ensuring the highest level of satisfaction to customers. This position works with sales, service, production, and administrative departments to ensure overall customer satisfaction and increase sales.

• Education High school diploma or the equivalent.
• Licenses Driver's License.
• Experience Work with and administer Customer Satisfaction Index questionnaires and/or surveys is a plus.
• Other Ability to read and comprehend instructions and information. Professional personal appearance. Excellent communication skills. Ability to meet company's production and quality standards.

• Move throughout the company facility for most of the shift, spend time indoors in air‑conditioned areas.
• Sit on a regular basis. Stand on a regular basis. Walk on a regular basis.
• Bend, twist and/or stoop infrequently. Kneel and/or squat infrequently.
• Lift 10 lbs to 25 lbs. Reach or lift overhead infrequently.
• Climb stairs. Repetitive hand/finger movement on a regular basis. Grasping/grabbing with hands infrequently. Pushing and pulling infrequently.

• Devote himself / herself to insuring satisfaction to customers.
• Review and analyze actions at the end of each day, week, month, and year to determine how to better service customers.
• Multi‑task oriented, excellent communication and problem solving skills.
• Understand the terminology of the business and keep abreast of technology changes in products and services.
• Ability to process data and organize it for management analysis.
• Attend company meetings as required.
• Follow lawful directions from supervisors.
• Understand and follow work rules and procedures.
• Participate in performance management.
• Uphold the company's non‑disclosure and confidentiality policies and agreements.
• Work evening, weekend and holiday work hours as required.

• Ability to administer Customer Satisfaction Index questions to customers and decipher the outcomes of those questionnaires.
• Communicate results of CSI to management and employees. By defining scores and grading dealership based on graded scale.
• Assist with answering customer inquiries and problems by routing customer to the appropriate contact and/or department.
• Ability to effectively communicate with customers via face‑to‑face, phone, or by other means of communication.
• Conduct telephone and in-person transactions courteously and promptly.
• Understand the terminology of the automobile business and keep abreast of technology changes in the product.
• Attend pertinent training and stay current with sales department concerns and sales techniques.